AI Operations Analyst

Role Description

We’re looking for a curious and action-oriented AI Ops professional to join our GTM Platforms team. In this role, you’ll be the connective tissue between our go-to-market (GTM) teams—Sales, Marketing, Customer Success, and Customer Support—and our internal AI and engineering teams. Your mission: identify, define, and drive the integration of AI tools and agentic workflows that make our GTM teams faster, smarter, and more efficient.

This is not a deeply technical role; instead, success requires a deep understanding of GTM processes, a systems mindset, and a knack for turning complex challenges into high-impact AI applications.

Responsibilities

• Identify high-impact opportunities to integrate AI into internal and customer-facing workflows across GTM teams.
• Partner with the Customer Support AI Program Manager to expand and optimize our conversational chatbot, ensuring seamless cross-team coordination.
• Define agentic workflows that streamline tasks and reduce friction for Sellers and GTM operators.
• Collaborate closely with AI/engineering partners to translate operational logic into scalable solutions.
• Gather feedback from GTM stakeholders to iteratively improve AI solutions and workflows.
• Support change management and user adoption, helping teams understand and embrace new AI-powered capabilities.

Requirements

• Experience in Sales Operations, Revenue Operations, or Deal Operations with a strong track record of solving problems through technology.
• Deep understanding of GTM systems and workflows (e.g., Salesforce, CPQ, enablement tools, Customer Engagement Platforms).
• Ability to translate between technical and non-technical audiences, aligning engineering delivery with real-world business needs.
• Strong systems thinking, with the ability to design end-to-end processes that scale.
• A bias for action and the ability to operate with autonomy in a fast-moving environment.
• Natural ability to influence without authority and drive cross-functional alignment.
• Passion for AI, experimentation, and continuous improvement.

Preferred Qualifications

• Specific experience implementing and operationalizing AI solutions at scale.
• Experience working specifically in a GTM context across Sales, Support, and Marketing functions.

Compensation