At River we are building the most trusted financial institution in the world, powered by bitcoin. We believe in a future where every person will have bitcoin savings, and every business will have bitcoin on the balance sheet. We obsessively design and build delightful products that help our clients buy, sell, secure, and use Bitcoin.
River is headquartered in Columbus, OH, and has raised more than $50 million from leading investors, including; Goldcrest, Kingsway, Polychain, M13, DG, and Valor.
What you will be doing
Case manage client questions and feedback regarding our products and services
Support client base through the onboarding process
Analyze and identify trends in client activity and inquiries
Provide exceptional service to our clients and identify opportunities to go above and beyond
Collaborate with Relationship Management, Financial Operations, Risk Management, Client Services, and Institutional teams to support business needs
Identify and develop operational efficiencies to scale the business and processes
Be the voice of the client and provide input to product specifications based on client feedback
What we look for in you
Excitement to work in a fast-paced fintech startup environment
Customer-facing experience preferred (i.e. food/hospitality/retail)
Positive attitude and energy
Strong critical thinker
Great communicator, conversationalist
Highly adaptable
Preference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems
Bachelors Degree
In the PST time zone
Salary and benefits
Salary: $70,000 - Full Time
Competitive compensation and equity
Unlimited PTO
Medical, dental, and vision insurance
401k
In-office lunch benefit
Remote position after one week of in-person training at our Columbus, OH office
Interview Process
Screening Video Call (30 minutes)
Role specific interview block (1 hour with 2 River employees)
Prompted Writing Sample
Culture & Executive Interview (1 hour block with 2 River employees)