River

Client Operations Associate - West Coast

Job Posted 2 months ago

Job Type

Remote

Employment

Full-time

Location

Remote - West Coast

Experience

Junior

Category

Operations

Job Description

At River we are building the most trusted financial institution in the world, powered by bitcoin. We believe in a future where every person will have bitcoin savings, and every business will have bitcoin on the balance sheet. We obsessively design and build delightful products that help our clients buy, sell, secure, and use Bitcoin.

River is headquartered in Columbus, OH, and has raised more than $50 million from leading investors, including; Goldcrest, Kingsway, Polychain, M13, DG, and Valor.

What you will be doing

  • Case manage client questions and feedback regarding our products and services

  • Support client base through the onboarding process

  • Analyze and identify trends in client activity and inquiries

  • Provide exceptional service to our clients and identify opportunities to go above and beyond

  • Collaborate with Relationship Management, Financial Operations, Risk Management, Client Services, and Institutional teams to support business needs

  • Identify and develop operational efficiencies to scale the business and processes

  • Be the voice of the client and provide input to product specifications based on client feedback

What we look for in you

  • Excitement to work in a fast-paced fintech startup environment 

  • Customer-facing experience preferred (i.e. food/hospitality/retail)

  • Positive attitude and energy

  • Strong critical thinker 

  • Great communicator, conversationalist

  • Highly adaptable

  • Preference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems

  • Bachelors Degree

  • In the PST time zone

Salary and benefits 

  • Salary: $70,000 - Full Time

  • Competitive compensation and equity

  • Unlimited PTO

  • Medical, dental, and vision insurance

  • 401k

  • In-office lunch benefit 

  • Remote position after one week of in-person training at our Columbus, OH office

Interview Process 

  • Screening Video Call (30 minutes)

  • Role specific interview block (1 hour with 2 River employees)

  • Prompted Writing Sample

  • Culture & Executive Interview (1 hour block with 2 River employees)

 

Ready for Your Next Step?

To apply for this position, please use the link below. You will be redirected to the official application page on the company's website.