The Customer Support Team is an essential part of our Customer Success organization. As a Customer Success Associate, you will handle both inbound and outbound calls and emails, building and maintaining strong relationships with our client base, while supporting agents utilizing our EverQuote Pro platform. Your role is to respond to inbound client inquiries for user support, as well as reach out to our customer base to help them optimize their utilization of our services. This is a remote opportunity that allows you to work from home. Role requires physically working from the United States.
You will be an integral part of our Customer Success team and will be tasked with thinking critically and creatively about how to best support our clients to drive their business success with our support.
This is a great opportunity for anyone looking to kick-start their career in Customer Success.
What you’ll do:
- Handle inbound calls and emails, building and maintaining strong relationships with our client base.
- Respond to inbound client inquiries for user support while providing best in class service to our Agents.
- Perform outbound outreach to our customer base to help drive adoption of our services and help our customers grow their business
- Help our Account Managers support their books of business
- Interact directly with our customers to answer questions, resolve issues quickly, offer product education, provide qualitative and quantitative feedback for our CS, Sales, and Product Teams, and aid in our efforts to retain our customers.
Who you are:
- Someone who starts every single day with energy and enthusiasm.
- Customer centric. You know what’s right for our customers and our company and will lobby to ensure both needs are met - even if it means digging deep to find creative solutions.
- You love to solve problems.
- Respectful of the trust our customers place in EverQuote's products and brand. You value your integrity as a professional.
- Adaptable! You enjoy the flexibility and challenges that come with a script free environment.
- Self motivated
- Excited to work for an award-winning technology company that is a pioneer in the insurance tech space.
- Continuously learning. You thrive on the opportunity to continually grow and improve. You are not only receptive to feedback, but you actively seek it, and look for ways to implement it.
- Interested in wearing a suit to work. Just kidding! Please don’t, we’re completely casual here.
What you have:
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- Relevant experience in a customer support environment.
- Experience using customer support software such as Zendesk or Salesforce a huge plus.
- Ability to take 40+ calls a day.
- Excellent interpersonal and communication skills.
- A passion for helping people succeed, including your peers, combined with a competitive edge and positive attitude.
- A sense of urgency and accountability.
- Experience working on a team and the ability and desire to collaborate effectively.
About us:
EverQuote (Nasdaq: EVER) operates the largest online marketplace for insurance shopping in the United States. We make insurance shopping easy, efficient and personal, saving consumers and providers time and money. Our goal is to reshape the way consumers shop and improve the way insurance providers attract and connect with customers as insurance shopping continues to shift online.
EverQuote is committed to building a welcoming, respectful, and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or veteran status.
We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.