We are seeking a Customer Success Manager to oversee and lead a large portfolio of small to medium-sized customers with a high potential for growth. In this role, you will join a diverse team of 7 CSMs in ensuring the proper usage of the Didomi platform and growing our relationships with our trusted customers. This role can be done in-person from our offices in Paris or Lille, or remotely from France. You will be expected to travel regularly to meet your customers in person.
Key Responsibilities
- Develop and nurture a portfolio of ~250-300 small to medium-sized clients
- Be a real growth driver through upselling
- Prevent and minimise churn
- Maintain a high NPS
- Develop strong relationships with users and decision makers on a daily basis
- Manage commercial conversations with your portfolio of existing customers and ensure renewals and upsell opportunities
- Contribute to the direct development of our product by relaying customer feedback to the technical and product teams
- Create and write product and industry-related content to best serve your customers (guides, articles ..)
- Gather customer testimonial & feedback in an intelligent way
Qualifications
- 5 years of higher education
- Successful experience in CS/Account Management in at least one SaaS company for a minimum of 2-3 years
- Fluent in both French and English
- You have very good spoken and written communication skills
- Knowledge of Adtech or a legal background is a plus
- Any other language is a plus
Recruitment process
- 1- HR screen with our Senior Talent Acquisition Manager (15min)
- 2- ITW with our of lead CSM (45 min)
- 3- Case study with lead CSM & one CSM (45 min)
- 4- Last itw with our CRO (30 min)
Applicants who contact employees directly regarding their application will not receive a response. Please submit your application through the designated application form.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
The information collected from your application is subject to data processing on the basis of the performance of pre-contractual measures. The processing is intended for the management of applications for positions at Didomi. The fields marked with an asterisk are mandatory. Failure to complete them will result in your application being impossible to process. The recipients of the data are Didomi’s Human Resources team and other people in the company who are involved in the recruitment process, as well as their service providers. The data provided will be kept on our records for a period of two years, beginning from the last contact Didomi has with the candidate. In accordance with the applicable legislation you have the right to access, rectification, deletion, opposition. In case of disputes, you have the right to refer to the Commission National de l'Informatique et des Libertés. You can exercise your rights by contacting the data controller at the following address dpo@didomi.io