Customer Success Manager

About Limitless 👋

At Limitless, our vision is to free the human mind from its biological limitations. We are starting with memory. 90% of memories are forgotten after just a week. Not only that, but our memory gets worse as we get older. If there is a hearing aid for hearing and glasses for vision then why isn’t there the equivalent for memory? That question is why we started the company. We build software and hardware to capture what you see, say, and hear and make it useful.

The products we have today are just the first step toward our audacious vision.

We have raised over $33m from top-tier investors including Sam Altman, First Round Capital, Andreessen Horowitz, and NEA to help make that vision a reality.

Why Limitless 👀

The work you’ll do will have a tremendous impact on not just our company, but on society as a whole. We believe the best version of the future is one in which we augment - not replace - human intelligence with artificial intelligence. This is the key to unlocking humanity’s full potential, and you will play a critical role in helping us get there. Join us.

Benefits 💯

• Health insurance: best-in-class healthcare for employees and dependents. Includes vision and dental.

• Top-of-market compensation: we strive to offer top-of-market salary and equity.

• Flexible vacation: we want you to take the time you need to rest and relax.

• Employee-friendly equity terms: we offer an extended exercise window and early exercise for any options offered.

• Sell equity along the way: Unlike most startups, we don’t believe in holding you captive with golden handcuffs. When there are opportunities for you to sell a portion of your vested stock, we offer them.

• Remote first: we have team members all over the U.S. and everyone is treated equally regardless of location.

• 401(k) plan: for US employees we offer a 401(k) plan with company matching.

• Office reimbursement: prefer working from an office? We provide a WeWork membership or reimbursement.

• Parental leave: we offer all parents 12 weeks of paid time off to spend time with their new family.

• Quarterly retreats: we have offsites quarterly to bring everyone together. Past retreats include Seattle, Breckenridge, Calistoga & Mexico.

• Final week of the year off: Enjoy the final week of the year off while we all take time to recharge.

• Choose your gear: we equip everyone with a new top-of-the-line laptop with all the upgrades.

Why we need you ✨

We’re growing quickly and so is our user base. As our second support hire, you won’t just be answering questions: you’ll be helping define how we support a highly technical product used by a passionate and fast-expanding community.

This is a high-impact, high-ownership role. You’ll help debug tricky edge cases, shape internal processes, and directly influence the product through what you learn from users. You’ll work closely with engineering, product, and design to ensure our users get unstuck fast. If you’re energized by wearing multiple hats, going deep technically, and building systems from scratch, this role is for you.

What will be your responsibilities 📓

• Solve real user problems: Handle inbound questions and issues: especially the ones that require technical curiosity and persistence

• Debug and investigate: Dig into logs, replicate bugs, escalate to engineers when needed, and follow through to resolution

• Create leverage: Build internal tools, write documentation, and streamline workflows to make support better, faster, and more scalable

• Spot patterns: Synthesize what you’re hearing from users and flag opportunities to improve onboarding, UX, or performance

• Be a voice in the product: Collaborate tightly with product and engineering to prioritize issues and shape the roadmap based on real-world friction

What will help you be successful 👏

• Experience supporting a technical product or working closely with engineering teams

• Strong debugging instincts and a willingness to dive into logs, APIs, or config files to figure things out

• Clear, concise writing with a human touch: you make users feel understood even when things break

• You thrive in ambiguity, move quickly, and take ownership

• You care about the craft of support: both solving problems and building the systems to prevent them

What cultural values you need to embody 💥

✅ Decisive: Bias for action and learning.

🧠 Resourceful: Prioritize well in order to maximize impact with the least effort.

📈 Craft: Good judgment & consideration when deciding something is done enough

✋ Candor: Give candid feedback, receive it well, and speak up if you disagree

🗣️ Communication: Be transparent, create clarity out of ambiguity, and do it with zest

🙏 Collaboration: Help each other out, have empathy, and listen well.

Internally we aren't fixated on titles & levels since that can lead to needless hierarchy that distracts from the team's collective success. If you're interested in this job, we strongly encourage you to apply: we'd love to see you on our team working toward our audacious vision of freeing the mind from its biological limitations.