🎤 Why voize? Because we’re more than just a job!
At voize, we are revolutionizing the care industry with AI: Care workers simply speak their documentation into their smartphone, and our AI automatically generates the correct entries. This saves each care professional an average of 39 minutes per day, improves documentation quality, and makes their workday significantly more efficient and enjoyable.
voize is Y Combinator-funded, already used in over 600 senior care facilities, and has grown 100% in the last 90 days. Our customers save over 3.5 million hours annually—time that is spent on people instead of paperwork.
But this is just the beginning. With our proprietary voize AI, we are not only transforming the healthcare industry, but also have the potential to create value across multiple industries—from healthcare to inspections.
As a dynamic team, we combine cutting-edge technology with social impact.
đź’ˇ Your Mission: Drive adoption & create long-term success!
As Customer Support Manager (m/w/d), you’re the first point of contact for our users – and the voice of voize when it matters most. You’ll make sure that our customers get the most out of voize by providing fast, empathetic, and effective support. You’ll solve problems, streamline processes, and help shape the future of a product that truly makes a difference.
🚀 Your Daily Business – No two days are alike
Be the first point of contact for our users, offering fast and solution-oriented support across platforms and systems
Troubleshoot technical issues and coordinate diagnostics for interface or network problems in close collaboration with our tech team
Support new customers during onboarding and help them integrate voize seamlessly into their daily workflows
Create and maintain clear, user-friendly help materials like FAQs, guides and documentation
Act as the voize of our users by identifying recurring issues and sharing feedback that drives product improvements and optimizations
🤝 Your Skillset – What you bring to the table
4+ years of experience in customer facing role, ideally in the SaaS environment
Strong relationship-building skills – Ability to engage key stakeholders and decision-makers effectively
Strong communication skills – Ability to explain complex topics in a simple way
Structured, hands-on and solution oriented mindset – with a high standard for quality in your work
Fluent in German (C2), with good English skills
🎯 Our Success Mindset – How we work at voize
Resilience is one of your strengths – you see challenges as opportunities, not obstacles
Iterative working suits you – you test, learn, and improve constantly instead of waiting for perfection
You value open communication and constructive feedback – and contribute to a positive team culture
🌱 Growing together – what you can expect at voize
Become a co-creator of our success with virtual stock options.
Our office is in Berlin, with a flexible remote work policy.
Flexible working hours because you know best when you work most efficiently!
Access to various learning platforms (e.g., Blinkist, Audible, etc.).
We have an open culture and organize regular work weeks and team events to collaborate and bond.
We are a fast-growing startup, so you'll encounter various challenges, providing the perfect foundation for rapid personal growth.
Your work will make a real impact, helping alleviate the workload for healthcare professionals.
Free Germany Transport Ticket and Urban Sports Club membership.
30 days of vacation – plus your birthday off!
✨ Ready to talk? Apply now! 🚀
We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!