Join the Future of Veterinary Care – From Anywhere
Petfolk is on a mission to transform pet care by improving the health and happiness of pets, pet parents, and the veterinary professionals who care for them. We’re building a new standard of veterinary experience through smart technology, modern design, and compassionate service.
As a Remote Veterinary Customer Support Specialist, you’ll play a vital role on our Virtual Customer Support team, providing responsive, helpful, and friendly support to clients and clinical teams across text, phone, and email channels.
What You’ll Do:
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Provide excellent customer service to pet parents via phone, text, and email
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Assist with appointment scheduling, general questions, and basic pet care guidance
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Route medical-specific inquiries to our TeleAdvice team
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Partner with clinical and operations teams to ensure a seamless customer experience
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Represent Petfolk’s values in every interaction
What You’ll Bring:
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1+ year of customer service experience in veterinary medicine (required)
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Comfortable working remotely in a fast-paced, startup environment
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A quiet, reliable home workspace and high-speed internet connection
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Willingness to work a full-time schedule (4 x 10-hour shifts/week), including weekends
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Available between 6 AM – 9 PM EST
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Based in: AZ, FL, GA, NY, NC, SC, KS, TN, MO, IN, VA or TX
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Strong written and verbal communication skills
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Proficiency in EMR and CRM systems (Gladly is a plus), Slack, and Google Suite
Bonus Experience:
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Familiarity with Vetspire
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Experience using Gladly CRM
Pay & Benefits:
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$17/hour
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Fully remote
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4-day work week (10-hour shifts)
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Medical, Dental, and Vision Insurance
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Generous Paid Time Off
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401(k) with employer match
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Opportunity to grow with a mission-driven team
Why Petfolk?
We’re a people-first company — and that includes our team. Our benefits, culture, and support are designed to give you the same exceptional care we promise to every pet and pet parent.
Ready to help us reinvent vet care?
Apply today and be part of something better.