Meet Upside:
We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick-and-mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cashback than any other product, and hundreds of thousands of brick-and-mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our retailer partners, the consumers they serve, and important sustainability initiatives.
The Impact You'll Make:
The Operations team at Upside is a diverse group of team-oriented individuals who are committed to our mission of helping communities thrive. Every day, we strive to maximize the value we provide to consumers and merchants alike by analyzing system performance, rooting out inefficiencies, and delivering on our promises. The Merchant Operations team works cross-functionally to get locations live on the platform and tries to make our product even better for our merchants every day. We value a supportive work environment where we can learn from our mistakes while we tackle the ever-changing challenges that come with supporting a fast-growing business!
As a Data Operations Analyst, you'll drive company success by:
Communicating effectively across levels and departments through strong verbal, written, and presentation skills
Interacting comfortably with merchants and external partners
Collaborating with project managers, system health, and engineering to ensure effective cross-project communication and issue management
Participating actively in process improvement initiatives to enable operational efficiency
Assessing existing practices, identifying deficiencies and gaps, and creating plans to remediate
Thoroughly documenting processes and exceptions
Competencies You'll Need:
1+ years of relevant work experience
Demonstrated understanding of data integration and normalization
Excellent time management and organizational skills
Experience working in a collaborative environment
Ability to think creatively to approach problem-solving
Comfortability with external partner communications
Deadline driven, self-motivated, organized, and able to multitask
Tools We Use:
Jira
Confluence
Hex
Gsuite
Slack
Location:
This hybrid role is based in our DC or NYC office. In-office attendance is required on Monday, Tuesday, and Thursday, and may increase based on project-based needs and changes to Upside’s in-office policy over time.
Compensation:
The U.S. base salary range for this full-time position is $100,000 - $115,000 + equity + benefits. The final starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific salary range during the hiring process.
#LI-Hybrid
#LI-CO1
Benefits:
Medical, dental, and vision coverage starting on Day 1
Equity (ISOs)
401(k) program
Family planning programs + paid parental leave
Physical fitness and wellness memberships
Emotional and mental health support programs
Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break
Flexible work environment
Lunch reimbursement for in-office employees
Employee Resource Groups
Learning and Development stipend
Transparent culture
Amazing mission!
Diversity and Inclusion:
Diversity drives innovation, and our differences make us stronger. We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here!
If there's anything we can do to support a disability or special need during your application or interview process, please email accommodations@upside.com.
Notice To Recruiters And Placement Agencies:
This is an in-house search with a dedicated recruiter. Please do not submit resumes to any person or email address at Upside. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.