Company Description
spalette is specialized in recruiting strong entry-level, mid-level, management level, and technical candidates across the following spaces in health, wellness, fitness, beauty, and hospitality sector.
Job Description
Maintain Spa Environment
Set up workstation and/or treatment room with necessary products, equipment, and supplies and/or drapes to ensure guest comfort and safety.
Maintain correct stock levels in treatment rooms and not to exceed those levels set in place.
Clean, maintain and sterilize tools (e.g. nail implements, hot stones) and equipment (e.g., wax pots, steamers).
Maintain cleanliness of workstation and/or treatment room throughout the shift.
Dispose of trash and dirty linens in the proper area.
Secure supplies and equipment at the end of each shift.
Flexible to work in shifts and on weekends or holidays
Coordinate with Housekeeping and Maintenance to upkeep the facilities.
Maintain linen inventory, moving soiled linen to laundry and fresh linen from the laundry to spa.
Notify Spa Reception / Engineering of spa maintenance and repair needs.
Perform Spa Services
Follow Daily Guest Schedule and be adaptable to change.
Check computer for updates and changes to schedule regularly throughout the day.
Offer guests amenities such as water, juice, or heated neck pillows or any other Organisation, Brand, Hotel, Unit and Department standards.
Assess Guest needs and inquire about contraindications (e.g., allergies, high blood pressure, pregnancy) before beginning service.
Determine if the condition of guest's skin, hair, or nails prevents being able to complete service and suggest an alternate service if necessary.
Check with a guest to ensure continued comfort throughout service (e.g., comfortable temperature, amount of pressure).
Confirm guest first and last name and type of treatment scheduled prior to beginning treatment.
Follow treatment SOP’s as per the training and/or as per the treatment line.
Provide Spa Services to any Gender.
Provide spa services (e.g., massages, facials, Ayurveda, skin care services, manicure, pedicure) to guests using props (e.g., rain sticks, hot stones, pregnancy cushions) and/or products (e.g., oils, gels, lotions).
Use the correct quantities of products as specified by the manufacturer and not exceed the amounts.
Be responsible for keeping up high standards of treatments service.
Escort guests to and from treatment rooms.
Handle inappropriate guest behavior by stopping service and informing supervisor/manager as per Organisation, Brand, Hotel, Unit and Department policy and procedure.
Be aware of all treatments offered and any promotions at any given time.
Adhere to training as set down by the manufacturer, Spa Management and Senior Therapist.
Maintain current licensure in the service area by taking continuing education if needed and renewing the license before the expiration date.
Attend all training courses as deemed necessary by Spa Management.
Assist with guest and members demonstrations and events.
Provide services in all area of the spa, event locations out of the spa, and other areas (poolside, beach and other areas) which are designated for providing and promoting Spa services.
Have the day to day responsibility for equipment, products, cleanliness, and hygiene of all treatment areas.
Cover FDE / GRE responsibility as and when required.
Perform any other duties deemed reasonable by Manager / Supervisor.
Promote and Sell Spa Services
Promote and sell spa services, packages, and memberships.
Demonstrate, promote, and sell spa retail products.
Actively promote marketing activities set out by Manager / Supervisor.
Be responsible for achieving revenue targets as set by Spa Management.
Safety and Security
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Policies and Procedures
Ensure uniform, name tags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Follow company and department policies and procedures.
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors.
Guest Relations
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Actively listen and respond positively to guest questions, concerns, and requests using a brand or property specific process to resolve issues, delight, and build trust.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests' service needs in a professional, positive, and timely manner.
Thank guests with genuine appreciation and provide a fond farewell.
Assist other employees to ensure proper coverage and prompt guest service.
Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
Communication
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Speak to guests and co-workers using clear, appropriate and professional language.
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Provide assistance to coworkers, ensuring they understand their tasks.
Talk with and listen to other employees to effectively exchange information.
Working with Others
Support all co-workers and treat them with dignity and respect.
Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Quality Assurance / Quality Improvement
Comply with quality assurance expectations and standards.
Physical Tasks
Stand, sit or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Qualifications
Experience
At least 3 year of experience as spa esthetician with a background in hotel and / or spa with the same or similar company.
Qualification • Standards • Education
degree and / or diploma and / or certificate in spa therapies and / or beauty therapies
Internationally recognised degree and / or diploma and / or certificate in spa therapies and / or beauty therapies is an add-on.
Specific Job Knowledge • Skills • Ability
Ability to maintain Organisation, Brand, Hotel, Unit and Department standards, policies and procedures.
Analytical Skills
Enthusiastic and with learning potential
Interpersonal Skills
Excellent in customer Service orientation
Capable of maintaining diversity relations
Team Work
Interpersonal Skills
Communications
Having listening skills to handle Client queries
English language proficiency & local language is addon
Effective communication skills
Personal Attributes
Presentation
Positive Demeanor
Dependability
Adaptability / Flexibility
Organization
Detail Orientation
Able to maintain time
Physical Abilities
Having perfect Hand-Eye Coordination
Agility
Stamina
Manual Dexterity
Spa Tools and Equipment
Knowledge on Face Care Tools
Knowledge on Spa Tools & Equipments
Knowledge on Disinfection Procedures
Spa Service
Knowledge & performance ability for Body & Face Care Services
Knowledge of Clinical Pathology & Body and Face Therapy Contraindications
Knowledge of Skin Disorders
Knowledge Human Biology
Communications
Able to consult Clients in effective manner
Additional Information
All your information will be kept confidential according to EEO guidelines.