Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on delivering a human-centric customer experience. Ultimately, we help SMBs be ‘on the money'.
Relay is entering an exciting new chapter of growth, and we’re looking for an experienced IT Manager to lead our small but mighty IT team. If you thrive on making high-impact decisions and are excited to help shape the future of a growing company, this role is for you. As our IT Manager, you’ll define and drive our IT roadmap, mentor a technical team, and build the infrastructure that empowers every team at Relay to do their best work.
At Relay, IT isn’t just “behind the scenes” support—it’s a visible, essential function that helps create a seamless and delightful workplace experience. We’re looking for someone who takes pride in crafting thoughtful solutions, loves creating reliable and inspiring workspaces, and is trusted by teams across the organization.
Our IT Manager will be required to work from our downtown Toronto office on Tuesday and Thursday each week.
What You'll Be Doing
Own and Evolve Our Device Management: Take full ownership of our device management systems (ABM, Kandji) and lead the next phase of our Zero Trust strategy, leveraging technologies like Cloudflare ZTN, Nightfall.ai, and advanced EDR tools.
Partner on Security and Compliance: Work closely with our compliance team to define, implement, and continuously improve security best practices across our environments—including Google Workspace, AWS, Cloudflare, Slack, and Jira.
Drive Technology Improvements: Continuously evaluate and recommend new technologies and solutions that improve efficiency, productivity, and scalability across the business.
Data-Driven IT Roadmap: Analyze ticketing trends and internal data to surface recurring themes and inform the evolution of our IT roadmap.
Support Global Growth & Procurement: Provide IT and procurement support for our Toronto HQ and expanding global hubs, ensuring every new hire has a seamless technical onboarding experience.
Enhance the In-Office Experience: Own and elevate the in-office tech experience—create spaces that delight employees and foster collaboration through thoughtful technology.
Champion IT & Security: Act as a trusted advocate for IT and Security across Relay, driving awareness, adoption, and best practices throughout the organization.
Partner & Influence Across Relay: Collaborate closely with leaders across departments to identify needs, solve problems, and enable the business to move quickly and securely.
Who You Are
You have 5+ years of experience in developing and implementing IT changes. We are looking for builders: incremental changes or major initiatives. Think ‘opening up 4 satellite offices’, changing MDM solutions, etc.
You're a strong people manager & leader. Our team is small and mighty, and we collaborate constantly - we want someone who has a strong influence. You take pride in your work, obsess over your craft, and the office space you’ve created!
You're familiar with our tech stack: Apple environment (ABM), MDM (Kandji), Ubiquity, email security (DMARC, SPF, DKIM)
You have strong knowledge of AV systems and use this knowledge to create a world-class in-office experience
You're automation-driven. Think small teams, high impact: tell us how to leverage systems to accelerate our velocity.
You're an owner. You will be responsible for core systems upon which the organization depends on.
Our Commitment to You
Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary.
Comprehensive health benefits: enjoy full health benefits from day one. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers.
Parental leave with top-up: we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive.
Hybrid work environment: we value meaningful collaboration and connection at our Toronto office twice a week, with lunch, snacks, and beverages on us.
Dog-friendly space: can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly.
Personal and professional growth: through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success.
Top-tier equipment: as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.
We’re driving real change for small business owners, powered by truly remarkable people. At Relay, you’ll find the confidence to take changes, trust to take initiative, and the support you need to build a career you love. Here, we make sure every team member feels empowered to make big decisions, encourage to ask tough questions, and challenged to take risks that result in work we’re all proud of. We give you the baton–you run the Relay.
The Interview Process
Stage 1: A 30-minute interview with a member of our Talent team
Stage 2: A 45-minute interview with our VP of Engineering
Stage 3: A 45-minute values interview with a member of our exec team
Stage 4: A 60-minute presentation with two key Engineering stakeholders
Why Relay Might Be the Perfect Fit For You
You push relentlessly for reinvention: You’re built to constantly ask, “How can this be better?” Change excites you and you drive it.
You crave autonomy: We trust our team with big challenges and the freedom to solve them. If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering.
You own your work: You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks.
You treat comfort as a red flag: You seek growth. When things feel too comfortable, you lean into change. You’re excited about stepping into the unknown and navigating new terrain to create something better alongside your team.
You care about impact, not noise: You care deeply about the substance of your work. You measure success by results, not recognition and you let your work speak for itself.
You’re energized by complexity and ambiguity: You enjoy tackling problems that don’t come with a playbook. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward.
You seek out feedback: We value directness, clarity, and respect. We believe honesty fuels great work and career growth. You see feedback as a tool for learning and improvement, and you know that open, honest dialogue is key to achieving the best results — together.
You’re here for more than a job: At Relay, everything we do is in service of our mission to help small businesses thrive. To drive impact and have purpose here, that mission must matter to you too.
Our Promise
We’re driving real change for small business owners, powered by truly remarkable people. At Relay, you’ll find the confidence to take chances, trust to take initiative, and the support you need to build a career you love. Here, we make sure every team member feels empowered to make big decisions, encourage to ask tough questions, and challenged to take risks that result in work we’re all proud of. We give you the baton–you run the Relay.
What’s Important to Us:
Research shows that women-identifying and other marginalized individuals often apply only if they meet 100% of the qualifications. But no one is a perfect match on paper. If this role excites you, we’d love to hear from you and figure out together if it’s a great fit.
At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal opportunity employer and welcome people of diverse backgrounds, perspectives, and skills.
We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your Talent Partner, and we will work with you to meet your needs.