Hi, this is Arpana, one of the founding members of Fresh Prints. In December 2016, I came across a job post on Naukri from Jacob Goodman, one of the co-owners of Fresh Prints. They were looking for someone to lead their Operations team in India. The post had already been taken down, but I decided to send Jacob an email anyway. To my surprise, he replied, and soon I found myself stepping into what would be a life-changing opportunity.

During the interview process, it became clear just how new everything was. There was no office, no payroll system, no established infrastructure at all. But what struck me was Jacob and Josh’s unwavering belief in the vision they had for Fresh Prints.  

They didn’t have all the answers, but their passion was contagious, and I knew I wanted to be part of building something from the ground up. So, I jumped in. I found an office, figured out payroll, and brought in my childhood best friend to help get things off the ground. There were so many unknowns in those early days, but that’s exactly what made it so exciting. 

I had the chance to wear multiple hats, solve problems on the fly, and help build something tangible. What started as a team of two quickly grew, and over the next few years, we scaled operations across Finance, Tech, and Marketing.

As the first employee of Fresh Prints India, I’ve been lucky enough to help shape this company from its earliest stages. After a short break to have my daughter, I returned to lead HR and recruiting. We’ve gone from a scrappy startup to a team of 400+ people across three countries. But the truth is, even with all that growth, we know it’s still day 1.

One of the things I’m most proud of is how we made it through COVID-19 together. I still remember March 15, 2020—Josh, our co-owner and CEO, sent an email to everyone announcing that the office was shutting down indefinitely. Just like so many people around the world, we were suddenly isolated from the routines and connections we relied on. We were nervous and found ourselves staring down a financial cliff.

In a matter of weeks, we went from million-dollar months to zero revenue. All universities closed. All events stopped.

But we’d been planning for the worst for years. From day 1 we knew we’d have to make our balance sheet a strength. We figured negative events were inevitable and our stress test was to always make sure we could operate for at least year of 0 revenue without making layoffs. When Covid hit, we were scared, but felt prepared.

And as we struggled to adapt, something unexpected happened—we pivoted. As PPE demand soared, we initially hesitated, but then realized this was exactly what the world needed. Shifting from tees to PPE wasn’t just a business decision; it was about showing up in a way that mattered. The entire team rallied behind the idea, and our adaptability and speed helped us keep going.

While so many companies were just trying to survive, Fresh Prints not only made it but even grew. It wasn’t easy, but this experience showed me how deeply committed we are to each other and our mission. The grit and determination we built in those tough times, that willingness to adapt and keep each other steady—it's what defines us today. 

The opportunities that were available to me when I joined as the first employee are still here today! In fact, they’re bigger now than ever. We’re at an exciting point in our journey, and we’re looking for people who want to have a massive impact on the next chapter of this story.

If you’re someone who sees opportunity and isn’t afraid to chase it, this is the role for you. We’re looking for someone to take ownership, challenge the norm, and help us build something that lasts. Fresh Prints is a place where there are no limits. If you’re someone who likes running at challenges head on, this is the role for you. If you’re looking for a clear set of instructions, this role isn’t.

If our story resonates, we want to hear from you! 

What You’ll Do 

• Drive the execution and QA delivery of features by collaborating with program managers, product owners, engineers (Dev & QA), architects, and other cross-functional teams.
• Take critical decisions for the team whenever required to result in successful product delivery.
• Should foresee issues and prevent/resolve them at the earliest opportunity.
• Follow Agile development methodologies using various related tools, like JIRA etc.,
• Collaborate with cross-functional teams for coordination, planning, design decisions, and reviews.
• Ensure the defined quality process is being followed by the team members.
• Coach and mentor QA team members on the automation framework development and enhancement.
• Be the point of contact for the production support incidents and help the team solve as per the defined SLA.
• Follow the various auditing processes and meet compliance standards.
• Should stay up to date by studying trends in quality management.
• Analyse business problems and functional requirements for the product, understand customer use case scenarios and enhance as needed.
• Expertise in QA & automation planning, test case identification, estimation, prioritization, and release readiness decision-making.
• Hands-on experience in creating frameworks from scratch for mobile and web platforms using Appium on iOS & Android,
• Strong knowledge in Database testing and ability to write complex queries.
• Knowledge of mobile application testing using Emulators/Simulators and debugging.
• Experience working in an fast-paced agile/scrum development process
• Communicates clearly to technical and non-technical audiences
• Experience in one or more of the Automation tools and frameworks like Selenium/TestNG, Espresso, Appium or any Java automation tool
• Ability to assist in Framework Development and Maintenance
• Identifying gaps in automation testing, follows and is passionate for Automation First approach.
• Experience with the complete product life cycle, including post-production release support.
• Experience working with multiple functions including but not limited to Product Management, Program Management, UI/UX design teams, Development, Documentation, and Customer Success teams (including Support). 

Qualifications: 

• Master/Bachelor's degree required in Computer Science/Engineering, Software Engineering, or Equivalent discipline.
• Proficiency in SDLC/STLC fundamentals, software design/architecture process; test management, defect tracking tools & collaboration tools.
• Minimum 5+ years of experience in automation and manual testing.
• Good knowledge of Linux/Unix systems, DevOps, CI/CD pipeline creation.
• Must successfully deliver complex, demanding projects for large-scale SaaS product(s).
• Experience working in an Agile environment.
• Excellent communication skills, both verbal and written.
• Strong organizational and time management skills.
• Experience in team management and development.

The Best Candidate: 

• Is passionate about making a world-class software organization. 
• Has experience working on large-scale distributed platforms either as part of a team or must have managed a team building them. 
• Enjoys a fast-paced environment, working with a highly-talented team, and shifting priorities. 
• Has excellent problem-solving and analytical skills. 
• Can build strong relationships with stakeholders and key partners for the program.
• Can stay abstract or detail-oriented as the situation demands. 
• Has demonstrated the ability to think big, bring new ideas, and build teams & infrastructure for the future. 
• Learns quickly; must know when to listen and when to take charge. 

Key Responsibilities 

• Work on the products to gain hands-on experience. 
• Design new test cases for the new features under development. 
• Run the required test suites to ensure a high quality product is delivered.
• Constantly monitor and enhance the overall QA processes. 
• Work with the Documentation team to improve the product documentation.
• Work with the Customer Success team on customer escalations and the overall process to provide the proper guidance both to internal & external stakeholders. 
• Follow the various auditing processes and meets compliance standards.

Compensation & Benefits 

• Competitive salary 
• Health insurance 
• The opportunity to learn a lot rapidly 
• Working with a talented and engaged team dedicated to building a business together.

Job Location 

• The position is remote.

Working Hours 

• 1:30 pm IST - 11:30 pm IST. 

Fresh Prints is an equal employment opportunity employer and promotes diversity, actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply. Fresh Prints never charges any money during the hiring process. If you’re asked to pay for a job, it’s not real.