Hazel Health is the nation's largest virtual provider of school-based healthcare services, and has been recognized by Fast Company as “one of the world’s most innovative places to work” in 2023.
By partnering with districts and health plans across the country, Hazel transforms schools into the most accessible front door to physical and mental healthcare. Today, Hazel's diverse team of licensed providers deliver therapy and medical services virtually (in school or at home) to over four million K-12 students — regardless of their insurance status or ability to pay. Hazel aims to remove all barriers to the mental and physical health care that children need to thrive: in school, at home, and in life.
Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will
- Make an Impact: Work with a team that is increasing equitable access to quality health care experiences for students and their families.
- Enable Scale: Work with a team that is building and professionalizing a high growth high impact social enterprise.
- Feel Valued: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference.
Check us out at Hazel Health Careers.
The Role:
We are looking for dynamic, empathetic, and action-oriented individuals to join our exciting Clinical Operations team.
As a Mental Health Clinical Support Specialist (CSS), your primary responsibility will be to support Hazel Health providers before, during, and after telehealth visits through patient assistance, scheduling assistance, technology support, and follow-up communication. This role is critical in optimizing provider schedules to maximize efficiency, minimize patient wait times, and enhance the overall patient experience. The ideal candidate will be highly organized, tech-savvy, and passionate about supporting mental health care delivery.
Location: Remote (Central Time-Zone Preferred)
What You’ll Do:
- Provider Scheduling: Maintain accurate provider schedules in our scheduling system, ensuring optimal utilization of provider availability.
- Patient Experience: Coordinate appointment availability and support families in portal creation/navigation to ensure timely access to care for clients.
- Communication: Act as a liaison between providers, patients, school staff and administrative teams to resolve conflicts and improve workflows.
- System Management: Use scheduling software to monitor and adjust calendars, confirm appointments, and update changes in real time.
- New Hire Provider Support: Set up provider accounts and workflows ahead of their start dates, enabling them to hit the ground running and provide quality care sooner
- Reporting: Track key metrics such as provider capacity, cancellations, and wait times; provide recommendations for improvements.
- Process Improvement: Collaborate with operations leadership to identify opportunities to enhance efficiency and satisfaction for both clients and providers.
Minimum Requirements:
Required: Fluency or ability to communicate in Spanish.
- Prior experience in a clinical environment (1-2 years) preferred
- Ability to handle multiple tasks simultaneously and set appropriate priorities
- Ability to work autonomously with efficiency and attention to detail
- Experience maintaining confidentiality with sensitive information
- Excellent written and oral communication skills
- Excellent telephone and customer service skills
- Bachelor’s Degree preferred
- Passion for our mission
If you’re excited about this role but your past experience doesn’t align with every qualification in the job description, we encourage you to apply anyway.
Total compensation for this role is market competitive, with a base salary range of $24.50 - $29.00 per hour, option for a 10-month schedule, a 401k match, healthcare coverage, paid time off, stock options, and a broad range of other benefits and perks. Review our benefits at Hazel Health Benefits.
We believe talent is everywhere, and so is opportunity. While we have physical offices in San Francisco and Dallas, we have embraced working remotely throughout the United States. While some roles may require proximity to our San Francisco or Dallas offices, remote roles can sit in any of the following states: AL, AZ, AR, CA, CO, CT, DC, DE, FL, GA, HI, IL, IN, IA, KY, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NJ, NM, NY, NC, OH, OR, PA, RI, SC, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with Hazel. State locations and specifics are subject to change as our hiring requirements shift.
We are committed to creating a diverse, inclusive and equitable workplace. Hazel Health values the minds, experiences and perspectives of people from all walks of life. We are proud to value diversity and be an equal opportunity employer. Hazel will consider qualified applicants with an arrest or conviction record for employment in accordance with state and local laws and "fair chance" ordinances. For all Hazel positions, a criminal background check is required following a contingent offer of employment. Learn more about working with us at Hazel Health Life.
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