Job Title: Patient Experience Specialist
Company Overview:
Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, their teams, and the patients they serve. As the fastest-growing company in the therapy EMR space, Prompt is setting a new standard in healthcare technology. We're tackling some of the healthcare industry’s most persistent problems with a team of exceptionally talented individuals passionate about creating a positive impact.
At Prompt, we don’t just digitize healthcare—we transform it. From improving patient care to reducing environmental waste, our work supports better outcomes at scale.
Why work for Prompt RCM?
BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.
Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.
Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).
Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :)
The Role:
We are seeking a compassionate, detail-oriented Patient Experience Specialist to join our healthcare billing team. In this role, you will be the primary point of contact for patients who have questions about their medical statements, and you will also be responsible for conducting professional, respectful outbound calls to assist with payment collections. This position plays a vital role in ensuring a positive financial experience for patients while supporting our customers’ revenue cycle operations
Key Responsibilities:
Inbound Patient Support:
Answer incoming calls from patients regarding their medical bills and insurance claims.
Provide clear, empathetic explanations of account balances, charges, and payment options.
Provide clear, step-by-step guidance on how to make payments, set up payment plans, or appeal charges.
Transfer or escalate complex issues to billing supervisors or insurance specialists when needed
Outbound Patient Collections:
Make outbound calls to patients with outstanding balances to request payment and reconcile their accounts.
Follow up on past-due accounts while maintaining a respectful and helpful demeanor.
Document call activity and outcomes in the patient account system.
Administrative Duties:
Accurately update patient information and payment activity.
Collaborate with accounts receivable teams as needed to resolve account issue and all other duties as assigned
Ensure compliance with HIPAA and all applicable privacy and billing regulations.
Minimum Requirements:
High school diploma or GED.
1+ years of experience in a healthcare customer service role or clinical front office.
Exceptional interpersonal and communication skills (verbal and written).
Understanding of billing software and electronic medical record systems.
General knowledge of medical billing and insurance
Ability to handle sensitive conversations with empathy and professionalism.
Perks - What you can expect:
Competitive salaries
Remote/hybrid environment
Potential equity compensation for outstanding performance
Flexible PTO
Company-wide sponsored lunches
Company paid disability and life insurance benefits
Company paid family and medical leave
Medical, dental, and vision insurance benefits
Discounted pet insurance
FSA/DCA and commuter benefits
401k
Credits for online and in-person fitness classes/gym memberships
Recovery suite at HQ – includes a cold plunge, sauna, and shower
Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our People Department.
Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Prompt Therapy Solutions, Inc is an E-Verify Employer.