Principal Project Manager

Remote- US

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do 

As a Principal Project Manager, you will play a critical role in delivering complex, high-impact projects that drive the success of Pindrop’s most strategic customers. You will oversee the planning and execution of multiple large-scale implementations of Pindrop solutions in enterprise environments, often managing cross-functional workstreams with significant visibility to senior customer stakeholders and internal executives.

• Serve as the project lead for the largest and most complex customer engagements, ensuring alignment between customer objectives, project delivery, and Pindrop’s strategic goals.
• Act as a trusted advisor to customer executive sponsors, proactively managing risks, dependencies, and escalations to maintain momentum and ensure customer success.
• Mentor and guide other Project Managers, establishing best practices in project governance, delivery methodology, and customer engagement.
• Lead internal continuous improvement initiatives to scale and mature the Professional Services delivery organization.
• Partner with Sales, Solution Architecture, and Customer Success teams to support pre-sales scoping, solution design, and post-go-live adoption planning.
• Define and implement program-level processes that drive consistency, transparency, and high-quality delivery across the portfolio.
• Foster a culture of accountability, collaboration, and excellence in everything you do.

Who you are

You are a seasoned project delivery leader with a proven track record of managing large, multi-phase programs for enterprise customers in SaaS or cloud-based technology environments.

You also:

• Bring 10+ years of project management experience, including at least 3 years leading complex, high-visibility programs with executive-level engagement.
• Demonstrate strong leadership skills, inspiring confidence and building consensus across customer and internal teams.
• Are an excellent communicator who can tailor messages to audiences ranging from technical contributors to C-level executives.
• Thrive in an evolving, fast-paced environment where you proactively create clarity out of ambiguity.
• Approach challenges with resilience, creativity, and a continuous improvement mindset.
• Are passionate about mentoring others and raising the bar for project delivery excellence.
• Are organized and detail-oriented while maintaining focus on the big picture and strategic objectives.

Your skill-set: 

• Must haves:
• 10+ years of project management (or similar experience) in SaaS or cloud software companies delivering to enterprise clients
• Experience leading complex programs with multiple workstreams, stakeholders, and high customer impact
• Bachelor’s degree in a technical or engineering discipline or equivalent experience
• Proficiency with project management tools such as MS Project, Smartsheet, or equivalent
• Demonstrated ability to manage executive stakeholders and drive strategic outcomes
• Nice to haves:
• PMP, PgMP, or similar certification preferred
• Experience with call center technologies, CCaaS platforms, or telephony solutions
• Familiarity with cloud infrastructure concepts and SaaS deployment processes

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

Within 30 days you’ll

• Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers
• Shadow other PMs in customer meetings to understand the Pindrop implementation processes.

Within 60 days you’ll

• • Start Leading & managing projects

Within 90 days you’ll

• Participate in the creation of new project management standards
• Teach us something new

What we offer 

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
  • One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Recurring monthly Phone and Internet allowance
• One Time home office allowance
• Remote first environment – meaning you have flexibility in your day!
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

The base pay for this position is generally between $145,000 and $175,000 plus commission. Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer. This position is eligible for additional compensation in the form of commission payments.

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

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