Where Data Does More. Join the Snowflake team.
The primary responsibility of the Resource Delivery Manager (RDM) is to manage resourcing for professional services engagements across a group of regions in North America. This position will work closely with the Practice Directors, Practice Managers, and Services Delivery Managers to understand resource demand and requirements. The RDM will also provide staffing for engagements based on skills and availability.
The RDM is expected to resolve conflict with competing priorities, to be proactive, and to drive best practices. The RDM needs to balance goals that are sometimes competing including achieving target billable utilization, quality of delivery, and employee development. The position demands a high degree of organization and attention to detail.
This role is completely remote and can be based anywhere in Central or Eastern Time Zones in the United States.
AS A RESOURCE DELIVERY MANAGER AT SNOWFLAKE, YOU WILL:
Act as owner of the schedule and booking confirmations
Discuss active projects and potential new business with Professional Services Management on a regular basis to understand resource demand and requirements and make recommendations based on skills match and availability
Run weekly resource meetings and facilitate resourcing decisions, solving problems and resolving conflict/competing priorities
Maintain resource schedules in PSA system of record
Manage collaboration process to borrow and loan resources between regions
Proactively identify issues for Professional Services management, including developing and distributing reports that monitor utilization (under or over)
Work with PS management to implement action plans to resolve issues.
Develop and drive best practices around resourcing across the organization
Assist with development and implementation of new hire ramp up plans
Drive PS to meet goals for billable utilization, customer sat, and quality of delivery
Proactively analyze data and provide recommendations for areas of improvement relating to services delivery and the resource management process.
OUR IDEAL RESOURCE DELIVERY MANAGER WILL INCLUDE :
8+ years resource management or project management experience in software solutions industry
Proven ability to thrive in a fast-paced environment, seamlessly managing multiple tasks and shifting priorities.
Demonstrated commitment to rapid response times and a strong sense of urgency in addressing stakeholder needs.
Assertive conflict-resolution and problem-solving skills
Highly responsive and customer focused
Clear and concise communication in both written and verbal form
Ability to be diplomatic or firm when necessary in order to drive business forward or obtain results
Highly detail oriented and able to work autonomously
Ability to manage multiple tasks and tight deadlines with confidence and ease
Ability to prioritize and organize workload across multiple groups and time zones
Bachelor's degree
Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com