Strategic Partner | Mechanical Engineering Expert | Customer Advocate
At CoLab, we’re on a mission to transform how engineering teams collaborate, review, and deliver better designs—faster. As a Solutions Engineer, you’ll play a critical role in that mission by helping prospects and customers realize the full value of CoLab. This is more than a demo-giving role—we’re looking for a mechanical engineer with real industry experience who can act as a strategic partner to our customers, guiding them through complex change and unlocking business value.
What You’ll Do
- Partner with Account Executives to solve challenging customer problems across diverse mechanical design and engineering use cases.
- Prepare and deliver engaging, specific demos that showcase how CoLab addresses customer pain points and delivers unique value.
- Refine, implement, and champion demo best practices to ensure every prospect interaction is meaningful and impactful.
- Work with Sales, Customer Success, Marketing, and Product to improve go-to-market strategy and enhance the customer experience.
- Share customer insights with Product to ensure we’re always building what our customers need.
- Provide coaching and enablement to Account Executives and fellow SEs, driving knowledge transfer and best-in-class execution.
- Support customer onboarding and success transitions by ensuring alignment from first value to long-term adoption.
Strategic Responsibilities
- Act as a trusted advisor to both prospects and customers—someone who can speak the language of engineers and business leaders alike.
- Collaborate with Sales to develop and execute holistic account strategies aimed at achieving mutual customer and CoLab business goals.
- Map stakeholder influence across multiple levels, from front-line engineers to executives, identifying key champions and decision-makers.
- Bring an executive mindset to long-cycle opportunities, uncovering expansion potential and aligning CoLab’s value to customer strategic initiatives.
- Understand a customer’s current-state workflows, pain points, systems, and aspirations.
- Design and prescribe strategic success plans that bridge the gap between current and future state using CoLab as a core enabler.
- Clearly articulate business value, ROI, and impact to both technical and non-technical stakeholders.
What you’ll need:
- Brings broad industry exposure—whether in automotive, aerospace, heavy equipment, medical devices, or another complex mechanical space.
- Equally comfortable in front of a whiteboard or a C-level boardroom—able to translate engineering problems into business outcomes.
- Able to work cross-functionally with Sales, Product, Marketing, and CS teams.
- Strong communicator, adept at tailoring technical discussions to different audiences.
- Comfortable juggling multiple strategic and tactical initiatives in parallel.
- Industry Domain expert - you have deep knowledge and experience with knowledge of CAD/PLM tools
- Ability to comprehend use cases and demonstrate industry domain expertise to establish credibility with customers.
- Ability to break down complex topics into easy to digest information
Who you are:
- A mechanical engineer by background, with real-world experience in product development, engineering processes, and design.
- One team, one mission - you are a team player with an ownership mindset and no ego.
- Relationship builder - you are able to build trust and strong relationships with customers and internal CoLab stakeholders.
- Broadcaster - you have excellent communication and presentation skills, with a strong ability to convey your message.
- Achiever - you are able to make your own content, deliver demos, and autonomously strive to hit tough timelines
- Bonus points if you have been a solutions (sales) engineer before.
The extra details:
- Compensation: This is a full-time, permanent position with a competitive compensation package that includes an executive stock options package.
- Benefits:
- Canada: This role offers an extended health and benefits package that includes unlimited paid vacation and RRSP matching.
- USA: This role offers health and dental insurance (covered at 100% for the employee) and unlimited PTO.
- Remote/Hybrid Work: Our main office location is in St. John’s, NL where we offer hybrid and remote opportunities. This role has the flexibility to work from anywhere within Canada or the USA.