About the Team:
At Obsidian Security, our Customer Success team operates with a vibrant and passionate ethos, dedicated to empowering clients and ensuring their success in the ever-evolving world of cybersecurity. Members collaborate closely across departments, fostering a culture of innovation and excellence. Together, the team strives to deliver unparalleled support and guidance to customers, building long-lasting relationships based on trust and mutual success. This dynamic team values collaboration, growth, and customer-centricity as it works towards redefining cybersecurity excellence. This is a 100% remote role with location preference in the Dallas or Chicago metro region.
About the Role:
- Develop and maintain strong relationships with key customers, serving as their primary point of contact for all post-sales activities
- Proactively identify opportunities to optimize customer success and satisfaction, driving value realization and adoption of our solutions
- Collaborate with internal teams to advocate for customer needs and influence product enhancements based on customer feedback
- Lead strategic initiatives to expand product adoption and upsell opportunities within assigned accounts
- Drive customer retention through effective renewal strategies and proactive risk mitigation efforts
- Provide timely resolution to customer inquiries, issues, and escalations, ensuring a seamless customer experience
- Deliver regular business reviews and performance updates to customers, highlighting key achievements and opportunities for improvement
- Stay informed about industry trends and best practices to continuously enhance the customer success strategy
About You:
- 5+ years of experience in a customer-facing role in the cybersecurity industry
- Strong interpersonal skills with the ability to build rapport and trust with customers at all levels of an organization
- Proven track record of driving customer success, retention, and growth metrics
- Excellent communication skills, both verbal and written, with the ability to articulate complex concepts clearly and concisely
- Analytical mindset with the ability to leverage data and insights to drive informed decision-making
- Self-motivated and proactive with a passion for delivering exceptional customer experiences
- Ability to thrive in a fast-paced, collaborative environment and adapt to changing priorities
- Experience working with CRM systems (e.g., Salesforce) and customer success platforms
Employee Benefits
Our competitive benefits packages are designed to support our employees' well-being, both at work and at home. Our US based employees enjoy:
- Competitive compensation with equity and 401k
- Comprehensive healthcare with dental and vision coverage
- Flexible paid time off and paid holiday time off
- 12 weeks of new parent or family leave
- Personal and professional development resources
For more details on our US benefits, or for information on our international benefits, please see here.
Pay Transparancy
Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location, as well as the knowledge, skills and experience of the candidate. In addition to a competitive base salary, this position is eligible for equity awards and may be eligible for incentive compensation based on factors such as experience, skills, and location.
At Obsidian, we are proud to be an equal-opportunity employer. We value diversity and hire for talent, passion, and compassion. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. If you have a need that requires accommodation, please contact accommodations@obsidiansecurity.com
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