Senior Provider Marketing Associate

The Senior Provider Marketing Associate for our New Venture will play a crucial role in creating our brand’s voice for our providers and maximizing the provider experience throughout their journey with us. Using provider-centric, data-driven strategies, this individual will be responsible for capturing the sentiments of our providers to curate a personalized, fulfilling experience for our entire network: driving growth, engagement, and efficiency throughout their Spring Health lifecycle. Reporting to the Senior Manager, Provider Strategy of our New Venture, the Provider Lifecycle Lead will support the entire  provider journey, from initial onboarding to ongoing engagement and retention. 

We are only considering candidates based on the East Coast, with a strong preference for those located in the New York City area. 

What you’ll be doing:

• Lead and optimize creation of content and collateral supporting the entire provider lifecycle at Spring Health.
• Support multi-channel strategies to onboard, engage, and retain providers, fostering a strong and active network.
• Support development and execution of larger network strategies to drive engagement with our product platform. 
• Establish and manage initiatives to strengthen provider relationships and engagement, such as provider ambassador programs, peer support groups, and focus groups.
• Monitor key performance indicators such as provider retention, satisfaction rates, and engagement metrics to track success and inform improvements.
• Collaborate closely with product, operations, and network teams to ensure a seamless and high-quality provider experience.

What success looks like in this role:

• Optimized Provider Journey: Builds a thoughtful and streamlined provider lifecycle, from initial enrollment to ongoing engagement, leading to reduced time-to-first-session and improved provider satisfaction.
• High Provider Engagement & Retention: Achieves measurable improvements in provider satisfaction scores (e.g., NPS) and a reduction in provider attrition rates, reflecting increased participation in engagement and community-building programs.
• Data-Driven Insights: Establishes robust reporting mechanisms, providing actionable insights that drive improvements in provider experience and operational efficiency across the entire lifecycle.
• Strategic Impact: Enables the successful roll-out and expansion of new Spring Health service lines by ensuring a robust and engaged provider network.
• Cross-Functional Collaboration: Fosters effective partnerships across teams, leading to seamless execution of projects and alignment with broader business strategies.

What we expect from you:

• 3-5 years of relevant experience in provider relations, network operations, or lifecycle management within a healthcare or tech environment.
• Proven experience creating high-engagement collateral and content for large audiences.
• Data-driven, analytical, and operational in nature.
• Excellent written, verbal, and listening communication skills.
• Creative, collaborative, sharp, humble, and goal-oriented.
• A genuine interest in promoting community and relationship building.
• Experience designing surveys or facilitating interviews preferred.
• Proficiency in leveraging data and analytics to inform strategy and drive decisions.
• Ability to manage multiple priorities and stakeholders effectively.

The target base salary range for this position is $75,000 - $95,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.