Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
What’s that actually mean? It means our customers:
What you'll be doing:
- Effective in working with customers, including business executives, project managers, and IT development staff.
- Effective in understanding business needs and distilling the information into business and technical requirements.
- Comfortable working with complex business and technological requirements and translating into the design of solutions, including data visualization, workflow recommendations, migrations, and enterprise scale architecture.
- Ability to act as a functional lead and able to demonstrate clear approach to methodology as well as functional capabilities. Leads functional workshops with customers, documents requirements, and designs appropriate solutions.
- Speed is paramount. This team is nimble and is the fulcrum to accelerate the delivery of the solution for customers.
- Be a strong advocate for adherence to standards and best practices.
- Stay current on Grafana Labs, observability, and related technologies.
- You'll be a key resource for our Sales, Product Management, Engineering, Support, and Professional Services teams as they look to drive innovation and improvements into future product and offering enhancements.
- If you enjoy working with customers to help them succeed and thrive on working with leading-edge technologies, this is the role for you.
What you'll bring along:
- 5+ years of experience working on deployment teams, using project management techniques.
- Direct experience with o11y.
- Best practices for both using and deploying an o11y stack (visualization, alerting, metrics, logs, traces) - preferably with Grafana products (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo).
- A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers
- Self-starter, adept at picking up new skills and technologies, and eager to break new ground.
- Excellent communication skills to communicate with customers, partners, and internal members.
- Vision to help us take our company to the next level.
- Executive Presence.*nix and Windows Server Administration.
- Kubernetes (kubectl, Helm, Tanka preferred).
- Experience with Cloud Platforms - AWS, GCP, Azure.
- Systems Architecture design.
- Software Engineering experience and or ability to read code (GoLang/JS/TypeScript).
In the United States, the base compensation range for this role is $165,000 - $200,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable), and other benefits listed on our careers page.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
- Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
- Remote-First, Global Culture – Work from anywhere with collaboration at the heart of everything we do.
- Transparent Communication – Expect open decision-making and regular company-wide updates.
- Innovation-Driven – Autonomy and support to ship great work and try new things.
- Open Source Roots – Built on community-driven values that shape how we work.
- Empowered Teams – High trust, low ego culture that values outcomes over optics.
- Career Growth Pathways – Defined opportunities to grow and develop your career.
- Approachable Leadership – Transparent execs who are involved, visible, and human.
- Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
- In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
- Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.
Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.
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