Senior Solutions Engineer
MUST BE BASED IN NYC/Hybrid, Office in SOHO
About Hatch
At Hatch, we’re building AI that doesn’t just assist behind the scenes; it converses with customers out in the wild. Backed by Y Combinator and top-tier investors like Bessemer and NextView, we’re scaling fast, doubling revenue year over year, and looking for A players to help us cement our place as the category leader in AI for customer engagement.
We're a Series A Startup, founded in 2016, Hatch is an AI-powered customer communication platform designed to help businesses increase conversion and retention at lower overhead costs.
About the Role
Solutions Engineers lead complex deployments at strategic customers. You will embed with customers where delivery is urgent and ambiguity is high. You will map their problems, structure delivery, and ship fast. You may need to scope, sequence, and build full-stack solutions that create measurable value. You will also drive clarity across internal and external teams. You will identify reusable patterns and share field signal that influences the roadmap.
In this role you will
Consult with sales early and often to prevent requirement misalignment before it becomes a problem
Embed closely with customer teams, understand their needs, and guide adoption of what you build
Scope work, sequence delivery, and remove blockers early
Contribute directly in the code when progress or clarity depends on it
You might thrive in this role if you
Bring 5+ years of engineering or technical deployment experience that includes customer-facing work
Have scoped and delivered complex systems in fast-moving or ambiguous environments
Write and review production-grade code across frontend and backend
Have built or deployed systems powered by LLMs or generative models and understand how model behavior affects product experience
Simplify complexity and make fast, sound decisions under pressure
Communicate clearly with engineers, product teams, and customer stakeholders
Spot risks early and adjust without slowing down
Model calm and judgment when the stakes are high