About Centari

Centari is the Deal Intelligence platform for law and finance. Our agentic model transforms unstructured documents into valuable insights, empowering professionals to forecast, analyze, and negotiate with the full force of their firm's knowledge.

We call it data-driven dealmaking, and it's transforming the economy as we know it.

Today, Centari supports attorneys from global firms across M&A, debt finance, asset management, and real estate. We are backed by top investors in enterprise AI, including former DoorDash board member Jeremy Kranz, Seamless co-founder Andy Appelbaum, Jack Altman, South Park Commons, Recall Capital, and GTMfund.

For more information, check out centari.com or find us on LinkedIn.

About the Role

We're seeking an exceptional Strategic Account Manager to build and scale our enterprise client relationships during a period of rapid growth. In this highly visible role, you'll serve as the trusted advisor to our AmLaw 100 and financial institution clients, ensuring they realize transformative value from Centari's platform while positioning us for expansion and renewals.

This is a foundational hire who will help establish our strategic account management function from the ground up. You'll work directly with our CEO and leadership team to develop the playbooks, processes, and frameworks that will drive client success as we scale. The ideal candidate brings startup experience, a track record of managing demanding enterprise relationships, and a deep understanding of the complex buying environments within law firms and financial institutions.

You'll manage a portfolio of our most strategic accounts, seamlessly navigating between relationship building, technical problem-solving, and value realization. This role requires someone who thrives in ambiguity, can build trust with senior stakeholders, and possesses the warmth and emotional intelligence to handle challenging dynamics with grace.

Core Responsibilities

• Develop and nurture C-suite and partner-level relationships at prestigious law firms and financial institutions

• Establish KPIs and reporting mechanisms to track client health and forecast retention at every touchpoint.

• Develop and implement scalable onboarding, support, and renewal processes, including partnership with Sales on expansion opportunities.

• Develop trusted advisor relationships with key customer stakeholders.

• Work hands-on with our Product, Sales, Engineering, and Applied Legal Research teams to incorporate customer feedback into our roadmap.

• Build customer advocacy programs to drive referrals and case studies.

• Create and deliver quarterly business reviews that demonstrate measurable value

• Collaborate with product and engineering teams to incorporate client feedback into our roadmap

Requirements

• 7+ years of enterprise account management experience in B2B SaaS, with proven success managing sophisticated client relationships

• Startup experience building and scaling a strategic account function

• Direct experience with complex enterprise SaaS implementations.

• Proven track record of managing demanding enterprise clients in legal tech, fintech, or similar highly regulated verticals

• Exceptional communication and presentation skills, with the ability to build trust with C-suite executives and firm partners

• Strong project management abilities and attention to detail

• Experience with complex technical product implementations

• Demonstrated ability to achieve high GRR/NRR and CSAT/NPS scores.

• Willingness to travel up to 25% for onsite client meetings

• Based in or willing to relocate to NYC

What We're Looking For

• A self-starter who takes ownership and operates with minimal direction in a fast-paced environment

• A relationship builder with warmth, empathy, and emotional intelligence who can connect with executive-level customers

• A strategic thinker who can see beyond immediate client needs to identify long-term growth opportunities

• A systems builder who can implement scalable processes while maintaining high-touch service

• A problem solver who remains calm under pressure and thrives in ambiguous situations

• A hands-on leader who can develop a unified vision for the complete customer journey

What We Offer

• Ground-floor opportunity to shape the strategic account function at a high-growth AI startup, with a highly engaged user base from top firms

• Competitive salary, equity, and comprehensive benefits (health, dental, vision, 401k)

• Hybrid work culture based in NYC

• Flexible PTO