Company Description
About Mirantis
Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI, machine learning, and data-intensive applications. By combining open source innovation with deep expertise in Kubernetes orchestration, Mirantis empowers platform engineering teams to deliver composable, production-ready developer platforms across any environment—on-premises, in the cloud, at the edge, or in sovereign data centers. As enterprises navigate the growing complexity of AI-driven workloads, Mirantis delivers the automation, GPU orchestration, and policy-driven control needed to manage infrastructure with confidence and agility. Committed to open standards and freedom from lock-in, Mirantis ensures that customers retain full control of their infrastructure strategy.
Job Description
Mirantis is adding a Technical Account Manager to our team! The TAM has the ability to perform many diverse and challenging tasks and the ability to use theoretical and practical knowledge based on experience to drive positive outcomes to their assigned client clouds. The TAM will act as trusted advisor to key clients, partnering with them through the life of their project and will develop a deep understanding of the client environment workflow and goals. TAM’s will partner internally with support, sales, marketing, product and services to address client concerns.
Main Responsibilities
Work with our largest and most strategic clients to help identify, quantify and track key performance indicators and SLA’s
Conduct Quarterly Business Review (QBR)
Track and present weekly operations meeting
Make product and strategic recommendation(s) to client and internally
Support and refinement of company-wide operations
Build the customer relationship, address day-to-day questions
Resolve escalation issues, communicate customer needs internally to influence business priorities
Proactively troubleshoot private cloud deployments based on OpenStack, Kubernetes, and other cloud technologies, detect and report issues
Reproduce customer issues in the internal lab, confirm bug reports, provide detailed information to the development team
Provide engineering support with product issues escalated by the L1/L2 support teams.
Qualifications
General
Four year college degree preferred
CSM
5+ years customer success experience
This role requires a high level of organization, exceptional communication skills, and an ability to adjust with our fast-paced organization
General understanding of project management, PMP certification or alternate a bonus
Engineering
Expert Linux system administration and troubleshooting skills
Expert understanding of networking concepts and protocols
Expert understanding of OpenStack components
Ability to read and understand Python, Ruby code; good Shell scripting skills
Good knowledge of virtualization solutions (libvirt, KVM, VMWare)
Good knowledge of network and distributed storage solutions (iSCSl, Ceph)
Knowledge of Ubuntu MaaS
Experience working w/ and maintaining large Python codebases
Experience w/ Linux HA (corosync, pacemaker)
Experience w/ databases and message brokers (MySQL, Galera, PostgreSQL, RabbitMQ, InfluxDB, ElasticSearch, Cassandra, Zookeeper)
Experience with configuring, customizing, and extending monitoring tools (Grafana, Kibana, Nagios, Prometheus)
Experience working configuration management tools (Puppet, Chef, Salt, Ansible, Cobbler, MCollective
Additional Information
What does Mirantis offer you?
Work with an established Silicon Valley leader in the cloud infrastructure industry.
Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies.
Be a part of cutting-edge, open-source innovation.
Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued.
Professional development and training.
Attend conferences and working groups.
Modern bright office, centrally located and close to public transportation.
Customized workstation (macOS, Windows).
Company outings, happy hours, hackathons, and tech talks.
Receive a competitive compensation package with a strong benefits plan.
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It is understood that Mirantis, Inc. may use automated decision-making technology (ADMT) for specific employment-related decisions. Opting out of ADMT use is requested for decisions about evaluation and review connected with the specific employment decision for the position applied for. You also have the right to appeal any decisions made by ADMT by sending your request to isamoylova@mirantis.com
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