Technical Success Manager

SignalWire is seeking a Technical Success Manager to join the fast-paced Business Success team. In this role, you will learn our products and industries we support. Your expertise will be put to work to help identify a customer’s needs, current technology and propose solutions. A successful candidate will be a self-starter with great communication, time management skills and programming experience.

This role is only open to candidates in the following states: AL, AZ, CO, FL, GA, ID, IL, IN, MA, MD, MI, MO, NC, NJ, OH, OK, OR, PA, SC, TX, UT, VA, VT, WA, WI

Please note that this role requires working hours of either 9:00am - 6:00pm Central or 10:00am - 7:00pm Central (includes a 1 hour lunch break and any other breaks required by law).

Job Duties

• Establish and maintain relationships with designated API and Cloud customers

• Provide technical support, code examples, and proof of concepts to clients to support
  them

• Troubleshoot initial customer code setup, use of APIs, and provide documentation to
  decrease time to production

• Contribute to the creation of supplementary material and resources such as
  documentation and demos to support customers where needed

• Stay up to date with new product features and help clients optimize their use of those
  products

• Provide “white glove” experience to your clients

• Work closely with SignalWire Sales, Support and Product teams to provide best outcomes
  to your clients

Requirements:

• Experience in one of the following: Node.JS, Ruby, PHP, or Python

• Experience with front-end Javascript Frameworks such as React, Angular, Vue, et.

• Demonstrate technical and/or development experience

• Must be adaptable and willing to learn the basics of every SDK supported by SignalWire;

• New features and products roll out quickly.

• Ability to build strong customer relationships via video conferencing and phone

• Ability to think critically and work independently

• Excellent customer service, organizational, and communication skills

• Willingness to engage with customers and come up with solutions rapidly
  

Preferred Qualifications:

• Experience with GitHub, Salesforce Lightning, and writing in Markdown preferred