Customer Success Manager – Workflows & Sales Engineering
Full-time | Remote
ROLE OVERVIEW
The Customer Success Manager (CSM) designs, implements, and optimizes AI-powered workflows for enterprise customers and supports account executives during late-stage sales cycles. The role blends client communication, solution architecture, and execution oversight.
CORE RESPONSIBILITIES
Workflow Design
Translate business objectives into scalable AI workflows.
Define data inputs, integration points, and performance metrics with client technical teams.
Implementation & Adoption
Lead end-to-end deployment plans, coordinating internal engineers and client stakeholders.
Remove blockers, document configurations, and ensure on-schedule launches.
Sales Enablement
Join sales calls to validate technical fit, outline implementation effort, and build prospect confidence.
Provide demo environments or proof-of-concept configurations as needed.
Performance Optimization
Track KPIs such as traffic, conversion, and revenue impact.
Recommend and implement data-driven improvements.
Training & Documentation
Deliver enablement sessions and write step-by-step guides for client teams.
Turn successful rollouts into reusable playbooks.
Product Feedback
Collect client insights and submit clear, prioritized requests to Product and Engineering.
QUALIFICATIONS
5+ years leading SaaS implementations or workflow-driven projects (AI, automation, or data platforms preferred).
3+ years supporting enterprise accounts and managing multi-stakeholder relationships.
Proven experience partnering with sales teams to close complex technical deals.
Strong analytical skills; familiarity with SQL or Python is a plus.
Excellent verbal and written communication, equally effective with business and technical audiences.
Self-directed and adaptable, comfortable in fast-moving environments aligned to U.S. time zones.
BENEFITS
Fully remote work with flexible scheduling.
Collaborative, high-growth environment with close ties to product, engineering, and sales.