Double the Donation was founded in 2011 and specializes in cloud-based software focused exclusively on the fundraising needs of nonprofit organizations and educational institutions. We've grown to be the leading provider of fundraising software that helps nonprofits and schools increase revenue through corporate matching gift and employee volunteer grant programs.
Thousands of the largest nonprofits in the world like the American Heart Association, Leukemia and Lymphoma Society, Save the Children, Boys and Girls Club of America, as well as hundreds of the top educational institutions like Emory, UGA, Vanderbilt, Case Western, and University of Virginia rely on our services to effectively grow their employee matching gift program revenue.
As a growing company, every employee plays a huge part in our success!
We are seeking a lifecycle-obsessed Customer / Upsell Marketing Specialist to maximize customer adoption, retention, and expansion through targeted programs and campaigns.
Key Responsibilities
Lifecycle Strategy: Map the post-sale journey, identifying key moments to educate, delight, and upsell customers.
Retention and Expansion Campaigns: Build multichannel programs (email, in-app, webinars, events) that drive feature adoption and contract growth.
Customer Advocacy: Cultivate advocates for case studies, testimonials, and peer-to-peer referrals.
Data and Segmentation: Segment accounts by health, usage, and intent; trigger targeted messaging.
Partner with CS and Sales: Provide CSMs with nurture tracks and renewal/upsell materials; surface product-usage insights.
Program Measurement: Track churn, net revenue retention, and upsell metrics; present findings and iterate.
Required Skills and Experience
Experience in customer, lifecycle, or growth marketing for a SaaS product.
Strong copywriting and project-management skills.
Comfort collaborating closely with CS, Support, Product, and Sales teams.
Strong written and spoken English
Preferred Skills
Experience with Hubspot
Familiarity with upsell messaging and segmentation
Comfortability with marketing-automation, product-usage analytics, and CRM workflows.
Personal Attributes
Customer-centric, proactive, analytical, collaborative, and mission-driven with excellent communication skills.
Compensation Details:
Hourly compensation is in USD
Starting salary: ₱100,000/month, with increases based on experience and performance
Competitive pay reflecting your skills and background
In addition to base salary, we provide a company contribution to help cover health insurance and other self-selected benefits
Target of 42.5 billable hours per week
You’ll also accrue Life Leave, which can be cashed out annually as additional income
Benefits
Paid vacation time
20 days accrued annually
These paid days off each equate to 8.0 hours of billable time.
Expect to use 5 of the days during the Christmas – New Year’s period.
Paid sick time
5 sick days off annually
Paid life leave*
15 days accrued annually.
Once per year in December, you can cash out any accrued life leave time. Every 5 days your cash out is worth about $300.
*Life Leave allows team members to use their holidays as it’s meant to be – a break – whilst knowing they’ve got the breathing space to tap into extra leave for the planned and unplanned life moments.
Paid holidays
You have 7 paid US holidays.
Additional benefits
Bereavement Policy
Employee Giving Programs (Matching Gift Program, Volunteer Grant Program, etc)
Meet the Team
We currently have 40+ team members who live in the Philippines who have been fantastic team members and we’re excited to add new team members to this new role! Meet our PH Team Members
Hiring Process
Our hiring process is intentionally tough and time-consuming because this is a competitive role with competitive compensation. Select candidates will be invited to complete a one-way video interview and an initial screening interview. Once you pass the initial screening, a number of online assessments testing your critical thinking and English skills will be sent. Select candidates will be invited to an hour-long Zoom interview with the President of the company.
Other Requirements
Location
This is a work-from-home setup.
Work Schedule
This role follows a consistent daily rhythm that aligns with US Eastern business hours while giving you time for rest, personal tasks, and balance throughout your day.
Here’s what a typical day looks like:
Start your day with a 4.5-hour work block: 9:30am–2:00pm (PHT)
Enjoy your afternoon free: 2:00pm–8:00pm (PHT)
Finish your workday with another 4.5-hour block: 8:00pm–12:30am (PHT)
Sleep/rest: 12:30am–9:30am (PHT)
This structure offers a long midday break while supporting strong collaboration with US-based teams during their business hours.
What Your Typical Day May Look Like
Note: All of these times would shift 1 hour later when the time difference switches to 13 hour differences from 12 hour differences