Fraud Investigations Specialist
About Satispay
Satispay was born to revolutionise everyday payments – making them simple, fair, and accessible to everyone. Now, the focus has moved even further, aiming to shape the future of money.
We're a movement empowering millions of people, driven by a shared purpose to tackle big challenges. And we're just getting started. We move quickly, think boldly, and trust each other to challenge the norm, learning and growing as we go.
If you're looking for more than just your next job – if you want to build something impactful with a talented team – you're in the right place.
What you’ll be doing
As a Fraud Investigations Specialist, based on-site in Luxembourg, you will be a key player in safeguarding Satispay by expertly identifying, thoroughly investigating, and effectively mitigating sophisticated fraud attempts, independently managing complex cases and contributing to our fraud defense mechanisms. Here's what your day-to-day will look like:
Lead complex investigations – Independently conduct in-depth investigations into suspected fraudulent activities, leveraging advanced analytical techniques and resources to uncover crucial evidence.
Produce detailed investigative reports – Prepare comprehensive, high-quality written reports documenting investigation findings, methodologies, evidence, conclusions, and clear, actionable recommendations for remediation and prevention.
Enhance fraud defence mechanisms – Analyze investigation outcomes and identified vulnerabilities to proactively propose and contribute to the improvement of Satispay's fraud detection rules, prevention strategies, and overall fraud defense mechanisms.
Review and analyze risky activity – Expertly review and manage high-risk transactions flagged by KYT tools, conducting thorough deep dives into accounts and transaction activity to identify, analyze, and expand upon existing and emerging Fraud and AML typologies.
Collaborate and escalate – Work closely with Product and Data Analytics departments to identify systemic weaknesses and areas for improvement based on investigation findings; effectively escalate confirmed suspicious activity to Compliance with well-documented information for FIU reporting.
Expect challenges, collaboration, and the freedom to bring your ideas to life. Things change quickly here, so be ready to adapt, take initiative, and shape your role as we grow.
Who we’re looking for
We need a problem-solver with a strong analytical mindset who thrives in a collaborative environment. If you’re detail-oriented and ready to take ownership in a dynamic setting, you’ll fit right in! Does this sound like you?
Proven investigation expertise – You possess 2-3 years of demonstrable experience in conducting end-to-end fraud investigations, ideally within the fintech, e-commerce, or banking sectors, or in internal fraud roles.
In-depth analytical and reporting skills – You have a strong analytical mindset with a proven ability to meticulously process and interpret complex data sets, draw sound conclusions, and produce detailed, high-quality written investigative reports.
Proactive problem-solving and improvement focus – You are a proactive and critical thinker with a strong ability to identify systemic weaknesses and propose practical solutions to enhance fraud defense mechanisms and improve operational processes.
Strong communication and collaboration skills – You are fluent in written and spoken English, possess excellent communication and interpersonal skills, and are adept at collaborating effectively both independently and within a team.
Organized and detail-oriented – You are highly organized, detail-oriented, and capable of managing multiple complex investigations simultaneously while maintaining accuracy and thoroughness.
Don't worry if you don't tick every box. We believe in the power of different viewpoints and strengths. Your unique perspective is important as we build something special. If you're passionate and can make a difference, we truly encourage you to apply.
Our benefits & perks
We believe high commitment, effort, and impact deserve to be highly rewarded and supported. That’s why we created Satispay CareAbout, our way of making sure you’re supported in your well-being, growth, and finances:
👨👩👧 CareAbout health & well-being
Unlimited paid time off
Psychological support & mental health webinars with Serenis
Flexible hybrid working system
Extended parental leave
Childcare leave
📚 CareAbout growth & development
Professional development programmes
Internal mobility program
Language classes with Preply
Internal workshops & training
💰 CareAbout financial support
Stock Option Plan (with additional grants often provided based on performance)
International relocation support
Competitive salary
Meal vouchers
Equal-Opportunity Employer
At Satispay, we're proud to be an equal-opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs!
Learn more about us
Curious if our way of working clicks with yours? Our values and pillars aren’t just fancy words on a page - they really shape everything we do. Explore them here.
Sounds like your kind of place? Awesome!
We’d love to hear your story.
#LI-HYBRID
#LI-GA1