Psychotherapy Supervisor - Remote

• Provide excellent quality clinical care on a consistent basis that exemplifies Rivia Mind’s culture, values, and guiding principles
• Service and maintain a weekly average standard of 25 patients across self-pay, insurance, and Medicare  
  • Conduct comprehensive intake evaluations and develop curated patient-centered treatment plans
  • Provide appropriate Psychotherapy practices that leverage various modalities (CBT, DBT, motivational interviewing, etc.)
  • Provide clinical support & counseling to diverse patient populations in a telehealth environment
  • Coach patients on how to manage ongoing health conditions and provide therapy to help patients make positive behavior changes
  • Counsel and provide crisis intervention for patients, including assessment and treatment of emotional and behavioral problems
• Comply with clinical standards and adhere to timely and thorough session note documentation
• Engage with role-specific dashboards and clinical data to guide care delivery, maintain productivity and documentation standards, and proactively support patient engagement, follow-up, and retention in alignment with Rivia Mind’s integrated care model.
  • Utilize available data tools and dashboards to monitor productivity, documentation timeliness, and patient engagement expectations
  • Ensure patients are scheduled for consistent follow-up care and respond to trends in appointment frequency and cancellations
  • Participate in data-informed supervision to support ongoing professional development
  • Partner with the Care Team to address emerging concerns, ensure follow-through, and uphold care standards.
  • Collaborate with internal teams to promote patient retention, integrative care coordination, and treatment continuity
  • Proactively address scheduling or engagement issues based on dashboard insights and supervisory feedback
  • Utilize data in dashboards to inform and assist with effective calendar management.
• Keep up to date with all administrative and operations responsibilities related to patient care (notes, lost to follow up tracking, policies regarding appointment cancellations, etc).
• Point of escalation for therapist productivity issues identified by Clinical Ops
• Responsible for giving verbal warnings and guidance for performance improvement

Supervisory

• Lead the team of direct reports (SWs/MHCs) to provide excellent patient care, providing training, mentorship and constructive feedback is provided as needed, and when appropriate create a positive work environment for the team.
  • Contribute in onboarding and expectation setting for all new hires on your team
  • Spot check notes for clinical quality concerns and adherence to Rivia’s SOP
  • Co-sign notes as needed
  • Be familiar with all policies and procedures related to patient care, and be prepared to review them with the team when appropriate.
  • Review and ensure adherence to employee policies regarding PTO and calendar management. Ensure team members are effectively following procedures and provide feedback regarding compliance as needed. 
  • Be the liaison between your team and People Ops for any team member needs (eg Long Term Leave, Bereavement, Performance Reviews)
  • Utilize clinical dashboards and performance data to lead informed, supportive supervision in line with Rivia Mind’s integrated care model that strengthens clinician growth, promotes high-quality care, and ensures alignment with caseload, documentation, and engagement expectations.
    
    • Regularly review clinical and productivity data to guide supervision and identify early performance trends
    • Facilitate regular, data-informed supervision that supports strengths, addresses challenges, and promotes clinician growth
    • Coach team members on interpreting dashboards and applying insights to their clinical work to align with the Rivia Mind care model
    • Monitor and support clinician efforts related to calendar and caseload management
  • Conduct 60 minute biweekly 1:1 meetings with each therapist on the team to provide performance feedback, mentorship, and support 
    • Identify clinicians struggling with cases or adherence to Rivia Mind clinical playbook and provide coaching and support to ensure team is adherent.
    • Assign clinicians for peer supervision with Team Lead as needed to provide additional support on complex cases and to build clinical skills. Supervisor will meet with Team Lead to discuss the supervisee’s progress, provide feedback, and determine when additional supervision is no longer necessary.
    • Identify cases to escalate to larger audience based on potential educational value (ex. monthly team meeting for MD review, Rivia Wide meetings)
    • Spot check/review at least 1-2 cases per 1:1 meeting  per therapist on the team
    • Invite review of any cases that meet criteria for review set out in supervision guidelines
    • Review and discuss the team dashboard and clinical data sheet and identify any barriers or opportunities for improvement in adherence
    • Discuss patient complaints with eye toward improving patient experience
    • Provide constructive feedback and implement corrective action, or performance review/feedback with appropriate documentation when applicable, including verbal warnings and guidance for performance improvement
    • Provide ad-hoc support for therapists on the team via email or brief meetings

Leadership

• Ad hoc projects and back up support as assigned by Director of Psychotherapy
• Meet with Team Lead biweekly and coach/supervise to become supervisor.
  • Manage and provide oversight for the Team Lead
  • Responsible for addressing patient complaints and escalations with Team Lead (coaching Team Lead to deliver feedback)
• Meet 1:1 (as needed) with the team Psychiatric Supervisor to escalate when clinicians are not meeting standards, need further support, or have high-risk patients or otherwise complicated patients.
• Attend weekly Rivia Wide meeting and participate actively as appropriate
• Be an ambassador of Rivia Mind’s culture through exemplifying our values and working with our mission at the forefront.
  • Act as an active participant in supporting Rivia Mind culture initiatives 
  • Share company announcements with team
  • Provide an engaging, collaborative, and supportive environment for review of cases and clinical questions
  • Use the team meeting as a way to elevate the full team’s knowledge and skills, while creating a culture of collaboration and growth
• Promote a friendly work culture that encourages a fun, collaborative, and co-learning environment that benefits individuals' well-being, self-improvement, and potential.
• Perform other related role and team function duties as assigned by department and group leaders

Licensure/Certification Requirements