About the Role:
Are you ready to dive into a fast-paced environment, working directly alongside executive leadership, and handling critical business functions from sales to client success? As our Sales Ops Associate, you will be at the epicenter of cross-functional projects, helping to streamline operations, improve performance, and ensure that we are consistently driving towards our growth and revenue goals.
This role is not for the faint of heart. You’ll be expected to manage high-priority projects across multiple teams (Sales, Client Success, Marketing), track KPIs that directly impact the bottom line, and ensure that every function runs smoothly and in alignment with our strategic objectives.
If you’re someone who thrives in ambiguity, loves solving complex problems, and can talk through business metrics with confidence, this role will offer you the exposure and growth you’re looking for.
Key Responsibilities:
Operational Execution Across Functions:
Project Management: Own and track multiple high-stakes projects simultaneously, ensuring timely and successful execution across various business units (Sales, Client Success, Marketing).
Process Optimization: Work with teams to identify bottlenecks in sales processes, client success workflows, and lifecycle management. Implement improvements that align with company goals (e.g., customer retention, pipeline velocity, etc.).
Coordination & Collaboration: Partner with sales leaders, marketers, and client success managers to ensure business objectives are being met and projects are executed to the highest standards.
Data-Driven Decision Making:
KPI Tracking: Track and analyze key performance metrics, such as LTV, ACV, churn, CPL, CAC, retention rates, and conversion rates. Ensure all teams are aligned with growth targets and making data-driven decisions.
Reporting & Insights: Compile business-critical reports and provide actionable insights to leadership, identifying trends and opportunities for operational improvements.
Strategic Support for Sales & Client Success:
Sales Process Support: Assist with refining sales strategies, ensuring that SDRs/BDRs are aligned with objectives and working efficiently to increase conversion rates and sales pipeline velocity.
Client Success Strategy: Play a pivotal role in the build-out and ongoing management of client success initiatives, ensuring high-quality customer experiences, retention, and LTV optimization.
Lifecycle & CRM Strategy: Help refine the customer lifecycle strategy, ensuring effective use of CRM tools and identifying opportunities for improvement at each stage of the customer journey.
Leadership & Team Accountability:
Execution & Follow-Up: Regularly monitor team progress on projects, ensuring deadlines are met and that tasks are completed according to plan. Hold teams accountable for their performance.
Facilitate Feedback Loops: Work with leadership to ensure feedback on team performance is actionable, helping to set clear expectations and milestones for improvement.
Administrative & Executive Support:
Calendar & Time Management: Manage scheduling for key meetings and ensure that all tasks align with broader strategic initiatives.
OKRs & Compensation: Assist with the administration of OKRs, ensuring alignment with business goals. Help coordinate compensation planning and performance management (PIPs).
What You Bring:
Business Acumen: A deep understanding of business fundamentals and the ability to speak fluently about sales metrics (e.g., LTV, ACV, churn, CPL, CAC, retention rate) and KPIs that directly drive revenue.
Cross-Functional Coordination: Proven experience managing multiple projects across diverse teams (Sales, Client Success, Marketing, Operations).
Analytical Thinking: Strong ability to work with data, understand key business metrics, and apply insights to drive actionable change.
Process Improvement: A keen eye for identifying inefficiencies and implementing process changes to optimize performance and drive results.
Operational Efficiency: Ability to work independently, track complex projects, and ensure smooth execution of business objectives while managing competing priorities.
Communication Skills: Comfortable speaking the language of the business and engaging with senior leaders and teams at all levels. You’ll need to navigate cross-functional conversations around everything from sales strategies to customer lifecycle management.
What You’ll Gain:
End-to-End Exposure: You'll gain experience across all major business functions—sales, marketing, client success—and see how each department contributes to the company’s growth.
High-Impact Work: Your contributions will directly impact the company's key growth metrics. You’ll be responsible for ensuring that strategic initiatives are executed and lead to measurable improvements.
Growth & Development: This is a career-defining opportunity for someone looking to take on a leadership role and fast-track their career into operations or management.
Preferred Qualifications:
2+ years of experience in a high-growth environment, particularly in operations, sales, or client success.
Experience managing multiple cross-functional projects and using tools like Asana, Trello, or Jira to track progress.
Strong understanding of business metrics (LTV, ACV, CPL, churn, CAC, retention, conversion rates, etc.) and the ability to apply them in day-to-day operations.
Comfort working with sales and marketing teams to execute business objectives.
Exceptional organizational skills and attention to detail.
Application Process:
To be considered for this role these steps need to be followed:
Fill in the application form
Record a video showcasing your skill sets