Position Title: Sales Representative (Inbound Calls)
Location: Remote | U.S. Time Zones (EST-PST)
Role Overview
As an Inbound Sales Representative, you’ll be the first point of contact for prospective customers—representing the brand with professionalism, clarity, and confidence. Your role is central to qualifying inbound leads, understanding customer needs, and driving new business. You’ll be responsible for delivering high-quality customer interactions that convert interest into opportunity and opportunity into revenue.
Key Responsibilities
Customer Engagement: Respond to inbound inquiries with speed and professionalism, delivering a friendly and helpful customer experience.
Sales Qualification: Use the BANT (Budget, Authority, Need, Timeline) methodology to assess and qualify inbound leads.
Product Communication: Clearly explain service offerings, handle objections, and guide prospects toward the next step in the sales funnel.
Lead Conversion: Schedule follow-up calls, demos, or appointments with senior sales team members when appropriate.
CRM Management: Log interactions, update lead records, and maintain data integrity across systems to support pipeline visibility and team collaboration.
Quota Achievement: Meet or exceed individual and team-based KPIs including sales conversions, call volume, and engagement metrics.
Cross-Team Collaboration: Work closely with Account Executives and Sales Managers to ensure smooth handoff of qualified leads.
Feedback Loop: Share insights on customer trends, objections, and product feedback to help improve sales processes and messaging.
Process Efficiency: Utilize call center best practices and technology tools to streamline workflow and maximize productivity.
Adaptability: Stay up to date with new product features, evolving customer needs, and internal sales strategies.
Minimum Qualifications
2+ years of experience in a sales, customer service, or inbound call center environment.
Track record of exceeding targets and driving performance in a fast-paced setting.
Strong verbal and written communication skills with a persuasive and personable style.
Ability to quickly build rapport and establish trust over the phone.
Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and call center software.
Self-starter with excellent time management and multitasking skills.
Comfortable working independently and as part of a collaborative remote team.
Availability: Must be available during business hours across U.S. time zones (PST to EST).
Preferred Qualifications
Experience in a high-volume sales environment.
Familiarity with lead scoring, sales automation tools, or pipeline management software.
Working Hours
This is a full-time, remote role. Candidates must be available to work within Eastern Standard Time (EST) hours, with flexibility to support customers across the United States.