Senior Account Manager - Welfare
About Satispay
Satispay was born to revolutionize everyday payments – making them simple, fair, and accessible to everyone. Now, the focus has moved even further, aiming to shape the future of money. We're a movement empowering millions of people, driven by a shared purpose to tackle big challenges. And we're just getting started. We move quickly, think boldly, and trust each other to challenge the norm, learning and growing as we go. If you're looking for more than just your next job – if you want to build something impactful with a talented team – you're in the right place.
What you'll be doing
As a Senior Account Manager - Welfare, you'll play a key role in overseeing key welfare initiatives, creating and optimizing internal and external processes, and managing relationships with C-level stakeholders and external clients while leading a team of AMs focused on SME Welfare accounts’ management.
Here's what your day-to-day will look like:
Manage client relationships – By effectively managing and conducting relations with C-Level stakeholders, develop strong long-term relationships with client executives, and drive key account management activities to build and maintain a robust client base.
Conduct training and development – To empower key stakeholders and employees to independently utilize Satispay's Welfare services strengthening the engagement.
Monitor performance metrics – To track and analyse employer KPIs to align with OKRs, provide regular updates and reports on account performance.
Collaborate on strategic initiatives – By working closely with the BD Welfare Team and other key stakeholders to identify areas for improvement, support the achievement of OKRs, and participate in projects aimed at key account team and strategic growth.
Ensure the alignment with organizational objectives – By leading the planning, execution and evaluation of welfare-related projects.
Lead the AM Team - by providing guidance, monitoring KPIs and objectives achievement as well as organising day-to-day team’s activities.
Who we're looking for
We need a problem-solver who loves teamwork and gets things done. If you're curious and ready for real ownership, you'll fit in! Does this sound like you?
Extensive account and people management experience – With 6-8 years project management, welfare programs or process development as well as people management.
Strong expertise in process creation – With the ability to design, structure and optimize account management processes, training programs and performance analysis.
Strong analytical and strategic thinking skills – With the ability to interpret data and draw actionable insights to drive creative problem solutions and performance improvements.
Proficiency in GSuite and data analysis tools – Particularly strong skills in GSheet and familiarity with data-driven platforms.
Don't worry if you don't tick every box. We believe in the power of different viewpoints and strengths. Your unique perspective is important as we build something special. If you're passionate and can make a difference, we truly encourage you to apply.
Our benefits & perks
We believe high commitment, effort, and impact deserve to be highly rewarded and supported. That's why we created Satispay CareAbout, our way of making sure you're supported in your well-being, growth, and finances:
👨👩👧 CareAbout health & well-being
Unlimited paid time off
Psychological support & mental health webinars with Serenis
Flexible hybrid working system
Extended parental leave
Childcare leave
📚 CareAbout growth & development
Professional development programmes
Internal mobility program
Language classes with Preply
Internal workshops & training
💰 CareAbout financial support
Stock Option Plan (with additional grants often provided based on performance)
International relocation support
Competitive salary
Flexible Benefit budget
Meal vouchers
Equal-Opportunity Employer
At Satispay, we're proud to be an equal-opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs!
Learn more about us
Curious if our way of working clicks with yours? Our values and pillars aren't just fancy words on a page - they really shape everything we do. Explore them here.
Sounds like your kind of place? Awesome!
We'd love to hear your story.
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