About Us
Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Role Summary
This role offers the opportunity to work in an exciting, open, and collaborative environment as part of the IT Application Services team. The successful candidate will be working as part of the Enterprise Data and Analytics team to engage with different stakeholders to deliver in-depth business requirements, data analysis, and actionable insights across all platforms to support Sophos Teams (i.e., product, finance, marketing, and sales). The role holder is required to have strong knowledge of enterprise data warehouses, data analytics, and business intelligence reporting.
What You Will Do
- Serve as primary liaison between the user community and the IT technical team, ensuring that business processes and requirements are clear, measurable, and articulated in a manner that allows the technical team to propose, estimate, and construct appropriate solutions.
- Build strong relationships with internal business peers and develop or maintain an understanding of the business process areas that require business intelligence solutions.
- Lead requirements gathering activities, including facilitating workshops, focus groups, interviews, conference room pilots, etc.
- Ensure any changes requested fit within the end-to-end solution and impact assessments are completed, documented, and communicated.
- Collaborate with technical architects to ensure that technical standards are met, and requirements meet the definition of ready before being implemented.
- Manage projects following the Sophos project management methodology, including preparation of Project Charter, coordination of project tasks, and preparation of project status reports.
- Model current and future state business processes and ask questions needed to fully understand business objectives and elicit/refine complex business requirements necessary to achieve them.
- Ensure requirements and solutions proposed map clearly to objectives established.
- Represent functional areas and IT on cross-functional enhancements and projects, including the coordination and resolution of issues, where required.
- Facilitate user acceptance testing sessions, working with the business to agree test scope and ensure approvals by agreed timelines.
- Advise representatives from the business and IT on the impact of new functionality and opportunities for business improvement.
- Assist team in prioritisation of bug fixes and enhancement requests as part of run-rate activities supporting business operations.
What You Will Bring
- Essential:
- Strong experience in business intelligence applications including databases, data warehouses, and reporting tools.
- A demonstrable understanding of master data, reference data, data quality, and data governance and the ability to apply understanding to requirements definition.
- Able to demonstrate an understanding of the importance and role of data modelling and the ability to represent data using standard modelling techniques.
- Knowledge of industry-standard methodologies, tools, and processes for business and process analysis.
- The ability to weigh critical, well-informed trade-offs and have the data points to defend those decisions.
- Strong collaboration skills to interface successfully with a broad variety of stakeholders across multiple time zones and functional domains.
- Interpretation of data: use a variety of data sources to tell the story in simple terms, identifying patterns/trends to unlock opportunities to deliver cost opportunities and maximise the sustainability impact.
- Experience with SQL queries and ETL (such as Informatica or Matillion).
- Experience with BI skills for the analysis and development of interactive dashboards and reports
- Excellent verbal and written communication skills and high attention to detail.
- Ability to adapt communication style to technical and non-technical audiences, both verbally and in writing.
- Desirable:
- Experience with data lake and data warehouse technologies such as Snowflake.
- Experience with PowerBI and/or Tableau.
- Experience designing and managing end-to-end business reporting, from data sourcing and mapping through to the production and delivery of reports.
Ready to Join Us?
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.
What's Great About Sophos?
· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.
· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
· Employee-led diversity and inclusion networks that build community and provide education and advocacy
· Annual charity and fundraising initiatives and volunteer days for employees to support local communities
· Global employee sustainability initiatives to reduce our environmental footprint
· Global fitness and trivia competitions to keep our bodies and minds sharp
· Global wellbeing days for employees to relax and recharge
· Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos