Company Description
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.
Job Description
We are looking for a Supervisor, Billing & Operations subject matter expert (SME) to serve as a key leader within the Customer Financial Services (CFS) team. Reporting to the Billing Operations Manager, this role is responsible for overseeing billing processes, ensuring accuracy and compliance, and driving operational efficiency. Additionally, the Supervisor will act as an SME, providing specialized knowledge, training, and support to enhance the effectiveness of billing operations across the organization. You will be required to have strong leadership, analytical, and technical skills to support the team and collaborate across departments.
As a Supervisor, Billing & Operations, your duties and responsibilities will include:
Leadership & Team Development:
- Manage, mentor, and guide a team of billing professionals, providing training and performance feedback to foster growth and productivity.
- Promote a culture of continuous improvement, collaboration, and excellence within the team.
Billing Operations Oversight:
- Supervise end-to-end billing activities, including invoicing, adjustments, collections, and payments, to ensure accuracy and timeliness.
- Conduct regular audits of billing processes to maintain compliance with company policies and industry regulations.
- Monitor billing workflows, identify areas for improvement, and implement solutions to enhance efficiency and reduce errors.
Subject Matter Expertise:
- Act as a knowledge resource for billing systems, tools, and processes, supporting the broader CFS team in resolving complex issues.
- Develop and deliver training programs for team members and stakeholders to ensure consistent understanding and application of billing practices.
Data Analysis & Reporting:
- Utilize billing and operational data to produce reports, analyze trends, and provide actionable insights to management.
- Collaborate with finance teams to support reporting needs, quarterly filings, and financial audits.
Cross-Functional Collaboration:
- Partner with internal teams, including finance, sales, operations, and customer service, to resolve discrepancies and enhance customer satisfaction.
- Liaise with external vendors and stakeholders to ensure smooth operations and effective problem resolution.
Regulatory Compliance & Best Practices:
- Stay informed about industry regulations, compliance standards, and billing best practices to ensure adherence across all processes.
- Lead initiatives to align billing operations with organizational goals and regulatory requirements.
Qualifications
WHAT IT TAKES TO CATCH OUR EYE:
- Bachelor's degree in Accounting, Business Administration, or equivalent work experience
- 7+ years of professional experience in billing operations, revenue assurance, or financial systems management, preferably within the telecommunications or a similarly regulated industry
- Strong leadership and project management skills with a proven ability to manage multiple priorities
- Comprehensive knowledge of billing systems and processes, with experience in system conversions and administration
- Familiarity with telecommunication industry practices and regulatory compliance
- Exceptional analytical and problem-solving abilities, with a keen attention to detail
- Proficiency in Microsoft Office Suite and relevant billing software; knowledge of data analysis tools is a plus
- Excellent communication skills, capable of engaging with diverse teams and stakeholders at all levels
- Demonstrated ability to thrive in a dynamic, fast-paced environment
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Additional Information
WHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and belonging are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.
For all applicants, please take a moment to review our Privacy Notices: