Location: Remote
Company: Scale Army
Schedule: Full-Time | Monday to Friday | 9 AM – 6 PM EST
At Scale Army, we don't do slow. We move fast, we scale fast, and we hire fast. As we continue to expand, we’re looking for a Talent Acquisition Lead with deep expertise in BPO, call center, and high-volume recruiting environments. This is not your typical recruiter role—we need a shark who thrives under pressure, loves the thrill of filling hundreds of roles, and knows how to assess and close call center agents at scale.
Who We're Looking For:
You live and breathe call center recruiting.
You’ve spent the last 3–5 years recruiting agents, sales reps, and front-line customer service staff for call centers across LATAM or globally.
You’ve owned weekly KPIs like 30–50 agent hires per week, and delivered.
You’re lightning-fast, organized, and thrive in a high-pressure, target-driven environment.
You’re obsessed with speed, quality, and candidate experience—all at once.
You have direct experience communicating with clients to understand hiring needs, provide candidate updates, and ensure alignment on recruitment goals.
Key Responsibilities:
Source, screen, and assess candidates for BPO and call center roles (sales agents, CSRs, appointment setters, etc.).
Manage large candidate pipelines and conduct high-volume screening to meet weekly hiring targets.
Run fast-paced discovery calls, evaluating communication, aptitude, technical requirements, soft skills, and English proficiency for global client standards.
Communicate regularly with clients to align on role requirements, candidate profiles, and hiring timelines.
Coordinate and schedule interviews between candidates and account managers with urgency and precision.
Prepare candidates for interviews, assessments, and job expectations to minimize no-shows and dropouts.
Track all recruitment activity using our ATS and internal dashboards—data accuracy is key.
Meet and exceed weekly hiring KPIs.
Own the candidate experience from first outreach to offer acceptance and onboarding handoff.
Requirements:
3–5 years of proven high-volume recruitment experience in BPO/call center/sales agent/CS roles—no exceptions.
Strong knowledge of the LATAM and African markets.
Experience working in fast-paced recruitment environments with high pressure and weekly targets.
Excellent time management and organizational skills—you know how to juggle 100+ candidates and still hit your numbers.
Strong candidate assessment skills—you know how to spot a top-performing agent within minutes.
Familiarity with ATS platforms, bulk outreach tools, and high-volume recruitment workflows.
Native-level or near-native English proficiency.
Self-motivated, high-energy, and proactive personality.
Comfortable working fully remote, independently, and under tight deadlines.
Proven experience communicating with clients in a recruitment setting—understanding requirements, reporting progress, and ensuring service delivery expectations are met.
Bonus Points If You Have:
Experience hiring for appointment setting, outbound sales, or English-speaking offshore call center roles.
Familiarity with remote recruitment best practices for LATAM and international call center markets.
Experience working with Ashby ATS.
Important:
👉 Applications without video introductions will not be considered.
👉 This is a full-time role (9 AM – 6 PM EST).
👉 Be ready for a fast-paced, high-output recruiting environment.
If you’re a hunter, a closer, and someone who thrives on hitting aggressive recruiting goals, this is your role.
Welcome to Scale Army. Let’s build. Let’s scale.
Application Process:
To be considered for this role these steps need to be followed:
Fill in the application form
Record a video showcasing your skill sets