Growe welcomes those who are excited to:
- Work remotely from Buenos Aires, Argentina, while staying closely connected with our LATAM team;
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Build and maintain strong relationships with pre-VIP customers, ensuring personalized and exceptional customer experiences in Spanish;
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Be the primary point of contact for pre-VIP customers, providing timely and effective communication about exclusive offers, events, and promotions;
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Collaborate with internal teams, including VIP CRM, BI, and Customer Support, to improve strategies and resolve customer issues efficiently;
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Implement and execute data-driven strategies for customer retention and engagement, aiming to grow pre-VIP customers into VIP status;
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Monitor customer activity using provided tools and systems, analyze trends, and leverage insights to make informed, data-driven decisions;
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Ensure compliance with regulatory requirements and internal policies during all customer interactions;
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Represent Growe at select VIP events when required, with openness to occasional travel across Argentina.
We need your professional experience:
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Proven experience in customer relationship roles, preferably in the iGaming or Sports betting industry;
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Strong analytical mindset with the ability to interpret data and trends;
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Intermediate level of English (written and spoken) and native Spanish proficiency;
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Proficiency in CRM tools, communication software, and data analysis tools is a plus;
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Understanding of iGaming KPI metrics and terminology.
We appreciate if you have those personal features:
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Outgoing personality with strong organizational skills;
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Ability to work collaboratively across departments and adapt to changing priorities;
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Problem-solving mindset with attention to detail;
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Excellent communication, interpersonal, and negotiation skills;
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Customer-centric mindset with the ability to handle multiple tasks in a fast-paced environment;
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Creative thinking and the ability to bring fresh ideas to customer engagement strategies.
We are seeking those who align with our core values:
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GROWE TOGETHER: We believe in the power of teamwork and collaboration to achieve shared goals;
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DRIVE RESULT OVER PROCESS: We focus on clear, measurable objectives and strategic success;
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BE READY FOR CHANGE: We embrace challenges and adapt quickly to stay ahead.