We are hiring a Director of Professional Services to accelerate customers' time to value through measurable outcomes for our strategic enterprise customers. As the Director of Professional Services, you will own the delivery of implementation and consultative engagements that help our customers realize value from our platform quickly and consistently. You’ll scale our delivery model by expanding our services partner ecosystem and working closely with the sales team to scope out project plans/cost estimates. You are accountable for developing our services strategy and leading a team of implementation managers, project managers and GRC specialists to ensure timely, effective deployment. Your goal: to make onboarding, implementation and enablement seamless, repeatable, and a competitive differentiator.
What you’ll do:
Strategy & Leadership
Define and execute the global strategy for Professional Services organization.
Establish repeatable delivery methodologies across customer segments starting with Enterprise as your priority
Build out service offerings based on Enterprise customers’ use cases and GRC complexity model
Lead and mentor a high-performing team of Implementation Managers, project managers and GRC specialists
Collaborate with cross functional such as sales, product and CS teams from presales to post sales
Expand services partner ecosystem as part of service offerings, experienced in partner-delivered or global implementation models.
Program Design & Execution
Oversee presales scoping, onboarding, configuration, advisory, and enablement services.
Develop and maintain scalable service packages and pricing models.
Align delivery methodology with compliance use cases and key integrations (AWS, Okta, Jira, etc.).
Partner with GRC SMEs cross functional to deliver specialized advisory engagements designed for our enterprise customers
Continue to upskill PS and relevant CS technical functions by designing ongoing onboarding and training programs partnering with our enablement team.
Operational Excellence
Implement tools and dashboards to track success measurements (see below) and PS activities/milestones.
Create/track success measurements such as:
Time to Value (TTV):
Services Utilization
Project Delivery Success
Net Services Margin
CSAT During Onboarding
Forecast capacity, implement QA standards, and manage partner resources.
Partner with our Ops and Data team to optimize processes/execution plans by reviewing various key metrics/historical trends and themes such as adoption, retention and expansion data sets.
Stakeholder Collaboration
Serve as an executive escalation point for complex implementation projects.
Collaborate with Sales and Customer Success on project scoping and handoffs.
Advocate on our customers’ behalf by contributing to product/marketing feedback loops and roadmap insights based on real-world usage.
Share learnings/insights cross functionally to optimize our internal processes and improve our end to end customer engagement model from presales to post sales.
What you'll bring:
10+ years in SaaS Professional Services or consulting, with 5+ years in leadership.
Background in Cyber Security industry including experience in GRC, IAM, IGA, CSPM, SSPM, or similar.
Familiarity with audit cycles, especially in regulated industries.
Strong knowledge of security/compliance frameworks (SOC 2, ISO 27001, PCI, SOX, CMMC, HISTRUST, HIPAA, etc.).
Experience scaling delivery teams at a high-growth SaaS company (Series B–D or post-IPO).
Skilled in customer-facing project delivery, onboarding design, and revenue-attached services.
Experience pre-sales scoping, negotiating and writing SOWs, change orders, and with services sales cycles.
Executive presence with strong verbal/written communication.
Proficiency with GRC, strong security background, and cloud platforms like AWS, Okta, Azure (including EntraID), GCP, Jira, etc.
Benefits:
Healthcare: 90-100% paid premiums for medical, dental, and vision plans for employee and dependents + on demand health care concierge
HSA, FSA, & DCFSA: Pre-tax savings plans for healthcare and dependent care, with up to a $600 annual employer contribution to the HSA plan (if enrolled in HSA medical plan)
100% paid short and long term disability plus life + AD&D benefits
Learning & Development: $500 annually towards professional development opportunities + $250 annually towards personal development opportunities
Flexible Time Off: Flexible vacation policy for strong, fully charged batteries
16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child
Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office
401K: Reach your financial goals while reducing your taxes
This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable range of On-Target Earnings (OTE) for each US-based role is based on where the employee works and is aligned to one of 3 tiers based on the cost of labor for that geographic area. The expected OTE ranges for this role are set forth below, subject to change.
Tier 1: $246,000 - $304,000
Tier 2: $221,000 - $274,000
Tier 3: $197,000 - $243,000
You can view which tier applies to where you plan to work here. A variety of factors are considered when determining someone’s leveling and compensation–including a candidate’s professional background and experience. These ranges may be modified in the future and final offer amounts may vary from the amounts listed above.